Business analyst Apprenticeship Standard

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Knowledge

K1: The definition of Business Analysis and the range of activities that constitute it
K2: The value of Business Analysis in enabling business improvement and delivering IT system changes
K3: The role of the Business Analyst, and its relationship with other roles on a business change initiative, including those with system development responsibility
K4: Business change and system development life cycles, including the use of appropriate methodologies and the impact of organisational culture and context
K5: The principles, features and differences of waterfall and agile methodologies for project delivery and software development
K6: The importance of effective communication and engagement with a range of stakeholders in relation to Business Analysis assignments
K7: The purpose and value of quality assurance techniques
K8: Approaches to conducting internal and external environmental analysis of an industry domain
K9: The advantages and disadvantages of a range of investigative techniques
K10: The purpose of process modelling and the importance of an organisational view of business processes
K11: Different approaches to document business processes including when it is most appropriate to use each
K12: Techniques to elicit requirements, including when it is most appropriate to use each
K13: The importance of eliciting requirements rather than gathering solution descriptions
K14: Approaches to categorise, validate and prioritise requirements
K15: The importance of requirements management including change control
K16: A broad range of non-functional requirement areas and the importance of including these within requirements engineering
K17: The importance of considering user experience, accessibility and usability requirements in the design of digital solutions
K18: The value of data to an organisation, and how data needs are considered in business improvement
K19: The purpose and activities of the gap analysis process
K20: The role of the business analyst in facilitating business acceptance of changes
K21: The different phases of testing of business and system changes
K22: The importance and the principles of engaging internal and external stakeholders
K23: Techniques to support the identification and analysis of internal and external stakeholders
K24: The purpose and importance of business change impact assessment
K25: The concepts of benefits realisation and management
K26: Legislation and industry standards relevant to the organisation and sector
K27: Data protection regulations and the importance of managing information and data in linewith legislation and organisational policies
K28: Technology and industry trends across the digital sector, and the opportunities thesebring for business improvement and IT solutions

Skills

S1: Apply appropriate approaches to scope, plan and perform Business Analysis
S2: Communicate effectively in a variety of situations with a range of stakeholders
S3: Apply a range of structured investigation techniques to a business situation
S4: Produce an outline definition of a business situation using an appropriate technique
S5: Apply appropriate techniques to identify problems and opportunities within a business situation
S6: Support the identification and presentation of proposed actions to stakeholders in order to gain agreement for further analysis activity
S7: Apply appropriate techniques to analyse and document options and recommendations for change
S8: Elicit process information from stakeholders
S9: Model business processes using relevant techniques, standards, notation and software tools
S10: Analyse business process models to identify opportunities for improvement
S11: Produce models of redesigned business processes
S12: Elicit requirements from stakeholders to identify business and user needs
S13: Document clear functional and non-functional requirements in line with local standards
S14: Analyse documented requirements to remove duplication, conflict and overlap
S15: Prioritise requirements using an appropriate prioritisation approach
S16: Validate requirements with stakeholders
S17: Support the establishment of requirements traceability
S18: Elicit business data needs from relevant sources
S19: Support the development of simple data models using relevant techniques, standards, notation and software tools
S20: Document current business situations to enable gap analysis and decision making
S21: Support the development of models of future state business situations
S22: Identify key differences between current and future business situations
S23: Identify actions required to move from the current to future business situation
S24: Define acceptance criteria for business and system changes
S25: Support business acceptance of business and system changes
S26: Apply relevant techniques to research and identify stakeholders
S27: Analyse and document stakeholders' areas of interest and influence
S28: Support the development of cost/benefit analysis for proposed business changes
S29: Evaluate and document the key impacts on people, process, organisation, technology and information
S30: Present information in a manner appropriate to the audience

Behaviours

B1: Act logically, analytically and objectively in a range of situations
B2: Apply creative thinking when problem solving
B3: Work independently and collaboratively
B4: Use own initiative and take responsibility appropriate to the role of Business Analyst
B5: Take a thorough and organised approach and plan analysis activities in line with business priorities
B6: Build and maintain positive working relationships with a range of people
B7: Use a range of methods of communication appropriate to the situation
B8: Maintain a productive, professional and secure working environment
B9: Aware of the wider business environment and own contribution to business objectives
B10: Be comfortable and confident interacting with people from technical and non-technical backgrounds
B11: Tailor manner of presentation to be appropriate to the audience
B12: Work flexibly and effectively as part of a multidisciplinary team throughout the fulllifecycle
B13: Demonstrate commitment to continuous professional development in relation toBusiness Analysis and the digital sector

Duty 1

DUTY: Apply structured techniques to investigate wants, needs, problems and opportunities

Duty 2

DUTY: Document the current situation and apply relevant techniques to structure information

Duty 3

DUTY: Assist in the development of options and recommendations for change

Duty 4

DUTY: Model business processes using relevant techniques

Duty 5

DUTY: Perform business process analysis and improvement

Duty 6

DUTY: Redesign business process models in order to reflect changes in working practice or deliver improvements

Duty 7

DUTY: Undertake requirements elicitation with stakeholders to identify business and user needs

Duty 8

DUTY: Analyse, validate, prioritise and document functional and non-functional requirements for business situations, using relevant techniques

Duty 9

DUTY: Identify data requirements relating to business improvement

Duty 10

DUTY: Assist in the management and controlled change of requirements

Duty 11

DUTY: Support the creation of data models to illustrate how data is represented within a business system

Duty 12

DUTY: Compare current and future state business situations in order to identify the changes required for business improvement

Duty 13

DUTY: Define acceptance criteria for business and system changes, and support business acceptance

Duty 14

DUTY: Identify and analyse stakeholders impacted by a proposed change, understand their perspectives and assess how their interests are best managed

Duty 15

DUTY: Assess and document the drivers, costs, benefits and impacts of a proposed business change

Business analyst

Interested in a simple Skills Scan and Learning Progress Tracker tool for the Business analyst standard?

Knowledge

Skills

Behaviours

Duty 1

Duty 2

Duty 3

Duty 4

Duty 5

Duty 6

Duty 7

Duty 8

Duty 9

Duty 10

Duty 11

Duty 12

Duty 13

Duty 14

Duty 15

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Interested in a simple Skills Scan and Learning Progress Tracker tool for the Business analyst standard?