Interested in a simple Skills Scan and Learning Progress Tracker tool for the Network engineer standard?
Knowledge
K1: the causes and consequences of network and IT infrastructure failures
K2: the architecture of typical IT systems, including hardware, OS, server, virtualisation, voice, cloud and applications
K3: the techniques for systems performance and optimisation
K4: diagnostic techniques and tools to interrogate and gather information regarding systems performance
K5: organizational procedures to deal with recording information effectively and in line with protocols
K6: Service Level Agreements (SLAs) and their application to delivering network engineering activities in line with contractual obligations and customer service
K7: their role in Business Continuity and Disaster Recovery
K8: the purposes and uses of ports and protocols
K9: devices, applications, protocols and services at their appropriate OSI and, or, TCP or IP layers
K10: the concepts and characteristics of routing and switching
K11: the characteristics of network topologies, types and technologies
K12: wireless technologies and configurations
K13: cloud concepts and their purposes
K14: functions of network services
K15: the different types of network maintenance
K16: how current legislation relates to or impacts occupation
K17: troubleshooting methodologies for network and IT infrastructure
K18: how to integrate a server into a network
K19: the types of security threats to networks and IT infrastructure assets
K20: how to use tools to automate network tasks
K21: approaches to change management
Skills
S1: apply the appropriate tools and techniques when securely operating and testing networks
S2: install and configure the elements required to maintain and manage a secure network
S3: implement techniques to monitor and record systems performance in line with defined specifications
S4: maintain security and performance of the system against known and standard threats
S5: apply the appropriate tools and techniques to identify systems performance issues
S6: apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
S7: communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
S8: upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
S9: record task details whether face-to-face, remote or in writing in line with ogranisational requirements
S10: interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
S11: monitor, identify and implement required maintenance procedures
S12: implement techniques to optimise systems performance in line with defined specifications
S13: organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
S14: explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
S15: operate securely and apply the appropriate process, policies and legislation within their business responsibilities
S16: communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
S17: apply the appropriate level of responsibility when planning and prioritising work tasks
S18: apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
S19: ensure compliance of network engineering outputs with change management processes
S20: select the appropriate tools and comply with organisation policies and processes when upgrading systems
Behaviours
B1: work independently and demonstrate initiative being resourceful when faced with a problem and taking responsibility for solving problems within their own remit
B2: work securely within the business
B3: work within the goals, vision and values of the organisation
B4: take a wider view of the strategic objectives of the tasks or projects they are working on including the implications for accessibility by users and diversity
B5: works to meet or exceed customers’ requirements and expectations
B6: Identifies issues quickly, investigates and solves complex problems and applies appropriate solutions. Ensures the true root cause of any problem is found and a solution is identified which prevents recurrence
B7: Committed to continued professional development in order to ensure growth in professional skill and knowledge
B8: Work effectively under pressure showing resilience
Duty 1
DUTY: Install, configure, and test appropriate network components or devices securely to well-defined specifications whether physical or virtual
K2
K4
K9
K10
K11
K12
K13
K14
K15
K16
K17
K18
K19
K20
S1
S2
S4
S18
B1
B2
B6
Duty 2
DUTY: Acquire and analyse network performance data to monitor network activity
K1
K3
K4
K6
K14
K15
K17
K19
S3
S5
B1
B2
B6
Duty 3
DUTY: Optimise and maintain the performance of network systems or services in line with well-defined specification whether physical or virtual
K2
K3
K4
K6
K9
K10
K11
K12
K13
K14
K15
K16
K17
K18
S11
S12
B1
B2
B6
Duty 4
DUTY: Investigate and problem solve to address technical performance issues in networks to return the network to successful operation and escalate as necessary
K1
K2
K3
K4
K5
K6
K7
K8
K9
K10
K11
K12
K13
K14
K15
K16
K17
K19
K20
K21
S6
B1
B2
B3
B4
B6
B8
Duty 5
DUTY: Undertake upgrades to a network including physical or virtual systems
K1
K2
K3
K4
K5
K6
K7
K8
K9
K10
K11
K12
K13
K14
K15
K16
K17
K18
K19
K20
K21
S20
B1
Duty 6
DUTY: Interpret written requirements and technical specifications in relation to delivery of network systems and services
K2
K5
K6
K7
K14
K16
K21
S10
B2
B4
B6
Duty 7
DUTY: Maintain accurate logical records in line within organisational policy when carrying out network tasks
K1
K14
K15
K21
S9
S13
B2
B3
B5
Duty 8
DUTY: Use operational data to manage weekly work schedule in an efficient and cost effective way
K5
K6
S17
B1
B2
B4
B5
B6
Duty 9
DUTY: Consider the impact and risks when implementing network changes in line with work activities and escalating as required by organisational policies
K1
K4
K5
K6
K7
K16
K19
K21
S8
S19
B2
B4
B8
Duty 10
DUTY: Communicate technical network requirements effectively and professionally with a range of stakeholders ensuring stakeholder relationships are maintained
K5
K6
K16
S7
S16
B4
B5
B8
Duty 11
DUTY: Practice continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
K5
K6
K16
B1
B7
Duty 12
DUTY: Incorporate considerations of the requirements of the wider digital context in which they operate to ensure that network engineering activities are carried out effectively
K1
K5
K6
K7
K16
S14
B1
B2
B3
B4
B6
Duty 13
DUTY: Ensure all network engineering activity complies with organisational policies, technical standards, Health and Safety legislation, data security requirements, professional ethics, privacy and confidentiality
K5
K6
K16
K21
S15
B1
B2
B3
B4
Duty 14
DUTY: Deliver and manage a high quality service under pressure
