Interested in a simple Skills Scan and Learning Progress Tracker tool for the Vehicle damage assessor standard?
Knowledge
K1: Vehicles construction and materials
K2: Steering, suspension and braking, systems and operations
K3: Transmission and drivelines
K4: The principles of electrical systems
K5: Electrical/electronic components
K6: Vehicle safety systems
K7: Tools and equipment used in the process
K8: Understand current Health & Safety legislation in the workplace
K9: The structure of their organisation or workplace
K10: The importance of teamwork in the workplace
K11: How to communicate effectively
K12: Up to date vehicle repair technologies including Paint, Panel and MET
K13: Good understanding of commercial aspects of a body shop
K14: How to produce a job card
K15: Non-accidental related damage
K16: Electronic costings systems
K17: Industry vehicle Repair methods
Skills
S1: Recognise properties of different types of vehicle damage
S2: Maintain records
S3: Use manual and digital image technology
S4: Locate vehicle unique identification details
S5: Diagnose safety faults on vehicles
S6: Read, adhere to and apply relevant legislation
S7: Use repair methods
S8: Make judgements on vehicle damage, taking into account safety and cost
S9: Commercial decision making
S10: Prepare costings based on parts and labour ratios
S11: Oral communication, listening and negotiation skills
S12: Use industry guidelines appropriately
S13: Recognises importance of gaining approval before work commences
S14: Use of estimating software, spreadsheets, on-line databases
Behaviours
B1: Customer focussed – demonstrate behaviour that puts the customer first
B2: A right first time approach committed to delivering and maintaining high quality workplace standards
B3: A calm and reasoned approach
B4: A professional approach, demonstrates integrity and confidence in daily activities
B5: Adherence to company values, shows passion and enthusiasm for the industry
B6: Take responsibility for health and safety
B7: Attention to detail
Duty 1
DUTY: Appraise a damaged vehicle and identify and record damage, including impact zone and severity
CRITERIA FOR MEASURING PERFORMANCE: Able to follow a processWork to deadlinesDemonstrate accuracy when working
K1
K2
K3
K4
K5
K6
K7
K8
K9
K10
K11
K12
K13
K14
K15
K16
K17
S1
S2
B1
B2
B3
B4
B5
B6
B7
Duty 2
DUTY: Identify non-accidental damage to vehicles
CRITERIA FOR MEASURING PERFORMANCE: Able to follow a processDemonstrate accuracy when working
K15
S1
B1
B2
B3
B4
B5
B6
B7
Duty 3
DUTY: Make use of manual and digital image technology to record areas of damage identified
CRITERIA FOR MEASURING PERFORMANCE: Demonstrate accuracy when working
K7
S2
S3
B1
B2
B3
B4
B5
B6
B7
Duty 4
DUTY: Accurately record data from the vehicle including the correct vehicle identification and model details, mileage and modifications
CRITERIA FOR MEASURING PERFORMANCE: Demonstrate accuracy when working
K7
S2
S4
B1
B2
B3
B4
B5
B6
B7
Duty 5
DUTY: Identify and evaluate condition of safety related systems and any action required, applying H&S car related current legislation to do so (e.g. air bags, tyres etc)
CRITERIA FOR MEASURING PERFORMANCE: In line with car related industry health and safety specifications
K6
K8
S5
S6
B1
B2
B3
B4
B5
B6
B7
Duty 6
DUTY: Access industry vehicle repair methods and apply them appropriately
CRITERIA FOR MEASURING PERFORMANCE: Able to follow a processWork to deadlinesDemonstrate accuracy when working
K12
K13
K14
K17
S7
B1
B2
B3
B4
B5
B6
B7
Duty 7
DUTY: Differentiate between items that need repairing and items that need replacement
CRITERIA FOR MEASURING PERFORMANCE: Demonstrate accuracy when working
K1
K2
K3
K4
K5
K6
K7
K8
K9
K10
K11
K12
K13
K14
K15
K16
K17
S8
B1
B2
B3
B4
B5
B6
B7
Duty 8
DUTY: Apply accurate and appropriate opinion times for method and duration for repair
CRITERIA FOR MEASURING PERFORMANCE: Able to follow a processDemonstrate accuracy when working
K12
K13
K14
K16
K17
S9
B1
B2
B3
B4
B5
B6
B7
Duty 9
DUTY: Assess the cost and duration of a repair
CRITERIA FOR MEASURING PERFORMANCE: Able to follow a processWork to deadlinesDemonstrate accuracy when working
K1
K2
K3
K4
K5
K6
K7
K8
K9
K10
K11
K12
K13
K14
K15
K16
K17
S9
S10
B1
B2
B3
B4
B5
B6
B7
Duty 10
DUTY: Discuss damage and repairs with a range of stakeholders (vehicle owners, insurance companies, colleagues and managers), listening to their view, responding to concerns and negotiating using evidence based reasoning
CRITERIA FOR MEASURING PERFORMANCE: Listens effectivelyGood verbal and written communication
K1
K2
K3
K4
K5
K6
K7
K8
K9
K10
K11
K12
K13
K14
K15
K16
K17
S11
B1
B2
B3
B4
B5
B6
B7
Duty 11
DUTY: Assess the current market value of vehicle using industry proprietary guides
CRITERIA FOR MEASURING PERFORMANCE: Demonstrate accuracy when working
K1
K2
K3
K4
K5
K6
K7
K8
K9
K10
K11
K12
K13
K14
K15
K16
K17
S12
B1
B2
B3
B4
B5
B6
B7
Duty 12
DUTY: Obtain authorisation from the Client/Customer to proceed with repair to a vehicle and confirm the cost of the repair (if appropriate for the workplace)
CRITERIA FOR MEASURING PERFORMANCE: Listens effectivelyGood verbal and written communication
K11
K13
S9
S10
S11
B1
B2
B3
B4
B5
B6
B7
Duty 13
DUTY: Interpret and accurately apply estimating software system
CRITERIA FOR MEASURING PERFORMANCE: Demonstrate accuracy when working
