Knowledge
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K1: Understand local agencies, regulatory authorities and their roles and potential requirements.
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K2: Understand local port / harbour authority specific on-line vessel / port information systems and required (or expected) time frames of information requests (or flows).
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K3: Understand ship types, cargo types, stevedoring operations, applicable regulations and vessel class.
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K4: Type of Charter Party, agency agreements and terms relevant to each vessel and / or port visit.
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K5: Local customs clearance procedures, immigration processes and required documentation for vessel leavers / joiners.
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K6: Relevant health, safety and security regulations covered by The Health and Safety at Work Act 1974 and The International Ship and Port Facility Security Code; and how this is applied to local ports, facilities, harbours, terminal areas and berths.
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K7: The eight main “Data Protection Principles” regarding the use and storage of information as prescribed by the UK Government under the Data Protection Act 2018.
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K8: Local specialist roles such as Appointed Person, Port Facility Security Officer (PFSO), mooring services, health professionals and marine / cargo surveyors so that timely contact can be made to minimise chances of unnecessary delays being incurred.
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K9: Statutory powers of the relevant Port State, their responsibilities, duties and codes.
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K10: How to source local suppliers such as engineers, chandlers, ministers, taxis, mobile communications to ensure any demand made can be satisfied without undue delay or costs.
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K11: Local / preferred banking procedures, cash availability, currency exchange rates, proof of receipt of payments and letters of credit.
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K12: Bills of lading, their function and importance in transactions.
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K13: Company policies and procedures regarding quotations, pro-forma documents and invoicing.
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K14: Charges, terms and conditions of subject port / harbour authority of each vessel call.
Skills
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S1: Meet all requirements in completing the Consolidated European Reporting System (CERS) and local port system documentation.
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S2: Can complete and / or verify all information required on International Maritime Organisation vessel / voyage information forms.
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S3: Identifies, sources, negotiates with and influences all stakeholders connected to the Port to ensure all requirements surrounding any vessel under the Port Agents agency are provided for as efficiently and effectively as possible.
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S4: Proficient in the use of customer IT software systems and local port information systems, using and retaining data in accordance with the Data Protection Act 2018.
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S5: Comply fully with employer and port / harbour / terminal specific health, safety and security procedures and practice.
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S6: Applies basic project management techniques to tasks including administration, record keeping and stakeholder liaisons.
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S7: Uses the National Maritime Single Window on-line portal to accurately provide the UK Department for Transport with information required on International Maritime Organisation vessel / voyage information forms.
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S8: Preparing / creating disbursement accounts, statements of fact and formal pro-forma documents or quotations.
Behaviour
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B1: Strive to achieve the best results in all they do; maintain a positive attitude and approach to their work even when priorities and working patterns change in time with the weather.
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B2: Demonstrate integrity, credibility, honesty and personal drive; embody the organisation’s values, a belief in the services it offers and an interest in international seaborne trade.
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B3: Be a supportive team member, to colleagues or a ships crew you have yet to meet, and be confident when working alone.
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B4: Act as ambassador of the UK’s maritime trade, be professional and respectful in all situations.
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B5: Take responsibility for their own and others’ health, safety and security at all times, on land and aboard vessels.
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B6: Take ownership of own performance, professional maritime development and training, be an autonomous learner.
Duty 1
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DUTY: Following the agreed commercial agency agreement, book a vessel in and out of port, including co-ordinating the berthing plan with all parties involved such as the port authority
- K1
- K2
- K3
- K4
- S1
- S2
- S3
- S4
- S5
- B1
- B2
- B3
Duty 2
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DUTY: Arrange marine pilots and tugboat services, as appropriate, in order to ensure safe arrival and/or departure of the vessel; liaising with other key stakeholders as necessary in the individual Port, such as but not limited to Harbour Masters, Tug Boat operators, Marine Pilots, Docking Masters and company representatives
- K1
- K2
- K3
- S3
- S4
- S5
- B1
- B2
- B3
Duty 3
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DUTY: Report a vessel’s arrival and departure to vessel operator / owner and any other interested parties such as cargo interests
- K1
- K2
- K4
- K9
- S5
- S6
- B1
- B2
- B3
- B4
Duty 4
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DUTY: Ensure the vessel is compliant on arrival and/or departure by providing all required information on crew and passengers to local authorities such as Immigration, Border Force, Customs and Port Health
- K1
- K4
- K5
- K6
- K7
- S5
- S6
- S7
- B5
Duty 5
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DUTY: Meet legislative requirements and accountability by advising Customs of vessels arrival and departure and reporting cargo including all required documentation
Duty 6
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DUTY: Co-ordinate a suitable terminal and stevedoring services for the type of vessel and cargo to ensure appropriate plans are in place for the safe and timely movement of cargo on and off the vessel
Duty 7
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DUTY: Liaise with all key stakeholders particular in the individual port to ensure co-ordination and agreement of a cargo plan between the ship and terminal/stevedore to ensure the safe loading / discharge of cargo
- K3
- K4
- K6
- K8
- S3
- S4
- S5
- S6
- B1
- B2
- B5
Duty 8
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DUTY: Maintaining an overview of cargo loading or discharging operations in order to ensure that there are no delays, mitigate any issues that arise and report progress to the ship operator, charterer and/or owner, cargo interests, next agent and any other interested parties
- K1
- K3
- K4
- K6
- K8
- K9
- S3
- S4
- S5
- S6
- S8
- B1
- B2
- B3
- B5
- B6
Duty 9
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DUTY: Arrange provision of stores, fuel, spare parts, drinking water or any other requirements for the vessel prior to arrival or during the port stay.
- K1
- K4
- K8
- K10
- S3
- S5
- S6
- B1
- B2
- B3
- B4
- B5
Duty 10
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DUTY: Ensure the efficient running of the vessel by planning and organising any crew changes with the ship manager and Captain of the vessel, in line with relevant Customs regulations
- K1
- K4
- K5
- K6
- K7
- K10
- S2
- S3
- S5
- S6
- S7
- B1
- B2
- B3
- B4
- B5
Duty 11
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DUTY: Arrange cash from the ship operator / owner to the Captain to provide the Captain with a suitable cash float.
- K6
- K11
- S5
- S6
- S8
- B1
- B2
- B4
- B5
Duty 12
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DUTY: Continually update all interested parties and keep them informed on the prospects prior to arrival at port and on the progress of vessel / operations whilst in port to meet reporting formalities and allow for smooth next port arrangements.
- K1
- K2
- K3
- K4
- K7
- K8
- K10
- S3
- S6
- B1
- B2
- B3
- B4
- B6
Duty 13
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DUTY: Complete the “statement of fact” – keeping track of all activities concerning the ship from the moment it has arrived at port until the completion of all cargo operations and the departure of the ship, thereby accurately recording the vessels operations and any delays.
- K3
- K4
- K12
- S3
- S4
- S6
- S8
- B2
- B6
Duty 14
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DUTY: Complete the vessel’s disbursement account to the vessel operator / owner – compiling all the invoices incurred in the vessel’s call at the port
- K1
- K3
- K4
- K10
- K11
- K13
- K14
- S6
- S8
- B2
- B3
- B4
- B6
