Bicycle mechanic Apprenticeship Standard

Interested in a simple Skills Scan and Learning Progress Tracker tool for the Bicycle mechanic standard?

Knowledge

K1: The types, applications and unique characteristics of all types of bicycles, tricycles, recumbent and other pedal, hand and electrically-assisted powered bicycles (e-bikes), other derivatives and the associated technology
K2: Diagnostic and assessment principles required to service, repair and modify the mechanical aspects of bicycles to meet manufacturer specifications and customers’/clients’ requirements
K3: The latest developments to bicycles, bicycle components and tools and equipment
K4: Legislation and required compliance within the bicycle industry, including bicycle Regulations (e.g. BS ISO 4210.2 (2015), standard for electric bikes EN15194 (2015), and all future modifications/updates; the safe disposal/recycling of associated waste (including waste oils, cleaning fluids, batteries, tyres, etc.)
K5: Bicycle repair shop operations including ordering, stock control, correct use of documentation such as receipts, order forms, repair forms
K6: Types of customer interaction and customer service techniques including when to contact the customer, the tone that should be adopted, appropriately timed and follow up communication – both verbal and well written; adjusting approach to take account of customers’/clients’ needs including cultural requirements
K7: Principles of selling and upselling bicycle and bicycle products and calculating discounts
K8: Health & Safety legislation, policy and practice; manual handling, Control of Substances Hazardous to Health (COSHH); how to ensure the safety of customers and mechanics (risk/hazard identification); correct use of Personal Protective Equipment (PPE)
K9: Operation of manual/computer booking systems and EPOS (Electronic Point Of Sale) systems
K10: The rights and responsibilities of an employee and employer, including awareness of Equality and Diversity Legislation
K11: Costing principles, cost hierarchy of appropriate parts, assessment of component compatibility, time required to fix; summarising in a quote
K12: Manufacturer specifications - when and where to use them
K13: Principles of handling hazardous goods including Lithium ion batteries, their safe handling, storage & shipping of damaged items, emergency procedures, knowing when to ask for third party advice
K14: Standard operating functions of bicycles in normal use, when failed or is not fit for purpose, such as parts that regularly break or go missing and need to be replaced, including chain wear features
K15: Duty care to customers e.g. Health & Safety
K16: Information technology applications used in the bicycle workshop environment, including excel, databases and search engines
K17: Manufacturers’ and organisations’ warranty policies, what they cover and what they don’t and procedures that must be followed
K18: Project management techniques; planning and the importance of meeting project deadlines
K19: Investigating causes of defects and maintenance issues; problem solving
K20: Who to contact about common defects and how to address them

Skills

S1: Use specialist bicycle diagnostic equipment to identify fault and formulate a plan to solve the problems; identifying when it is uneconomical to proceed
S2: Use cycle workstand correctly to safely and securely hold a bicycle on the appropriate part of the frame
S3: Service a cup and cone type hub, identifying worn parts and correct replacements
S4: Remove and replace sealed cartridge bearings using appropriate tools
S5: Service cable operated brake systems, correctly sizing and routing cabling using the correct spare parts and torque settings
S6: Bleed open/closed hydraulic brake systems
S7: Service derailleur gear systems, correctly sizing and routing cabling using correct spare parts and torque settings; straighten a derailleur hanger
S8: Tap the crank arm threads
S9: Identify the different standards of cranks and bottom brackets; remove and replace crank arms, bottom brackets and tap and face the bottom bracket shell
S10: Identify chain wear; assess compatibility issues, taking account of chain line and correctly split and install a quick link based chain
S11: Tape road handlebars
S12: Remove and replace a set of forks, taking account of the correct way to cut a fork steering column to size. Hydraulic fork servicing, disassemble/clean stanchions and cartridges and re-grease properly
S13: Remove, replace and service a headset, taking account of sizing standards
S14: Perform alignment checks to a bicycle frame
S15: Hand-build a wheel of differing complexities (for example from simple 3-cross to manufacturer specific wheel systems) in the patterns required for non-disc, front disc and rear disc to the required tolerance and correctly dished and tensioned
S16: Set up, servicing and adjustment of internal hub gears
S17: Conduct quality assurance check of build/repair work completed
S18: Complete handover once of completed build/repair is finished, including advising on further and future work required, changes to operation, required on-going maintenance and complete paperwork as appropriate
S19: Serve customers/clients on any required area of the store; refer them on to a more senior colleague or to ask for help; seek after market sales
S20: Communicate via suitable means with customers (telephone, text, email, social media) in order to ensure good service is maintained
S21: Use catalogues (hard copy and online) to identify parts and order to fulfil customers needs
S22: Use manual system and workshop diary and complete any associated paperwork
S23: Deal with complaints, following employer and manufacturers policies
S24: Identify when something has failed or is not fit for purpose
S25: Maintain proper tool maintenance and general workshop cleanliness and tidiness

Behaviours

B1: Have a safety first behaviour – always use appropriate safety equipment and PPE and has customers’ safety in mind
B2: Work efficiently as a member of the workshop team; takes account of deadlines; takes responsibility to deal with or report issues
B3: Behave in an manner that aligns with the company ethos, including prompt timekeeping, smart presentation of self and working area and good personal hygiene
B4: Takes responsibility for keeping own knowledge and skills up to date
B5: Act with integrity, honestly advising customers; demonstrates a passion for bicycles
B6: Acts as a responsible advocate for the business
B7: Results–driven attitude, working in an effective and efficient manner in order to comply with contractual terms and customer expectations
B8: Receptive to constructive feedback from peers & management and proactive in giving appropriate feedback to others

Duty 1

DUTY: Build a bicycle from scratch to a customer’s/client’s specification
CRITERIA FOR MEASURING PERFORMANCE: Accuracy, especially safetyAdherence to legislation, manufacturers manuals and employer procedures

Duty 2

DUTY: Identify problems with a bicycle and discuss solutions with the customer/client
CRITERIA FOR MEASURING PERFORMANCE: Accuracy, especially safetyAdherence to legislation, manufacturers manuals and employer proceduresCustomer Service SkillsOperational Procedures and paperwork

Duty 3

DUTY: Estimate the cost of repairs and give quotes; advising on economic viability
CRITERIA FOR MEASURING PERFORMANCE: Accuracy, especially safetyAdherence to legislation, manufacturers manuals and employer proceduresCustomer Service SkillsAccuracy in terms of cost and time estimates

Duty 4

DUTY: Carry out a bicycle service and safety checks
CRITERIA FOR MEASURING PERFORMANCE: Accuracy, especially safetyAdherence to legislation, manufacturers manuals and employer proceduresAdherence to employer policiesDelivered in line with customer requirements and expectations

Duty 5

DUTY: Carry out repairs and replace parts, for example changing brake cables and chains
CRITERIA FOR MEASURING PERFORMANCE: Accuracy, especially safetyAdherence to legislation, manufacturers manuals and employer proceduresAdherence to health and safety policiesAdherence to costing both internally and with the clientDelivery within a timescale suitable to the employer and the client

Duty 6

DUTY: Clean, degrease and lubricate bicycle parts
CRITERIA FOR MEASURING PERFORMANCE: Accuracy, especially safetyAdherence to legislation, manufacturers manuals and employer proceduresAdherence to hazardous materials legislationAdherence to extant recycling rules and regulations

Duty 7

DUTY: Give advice to customers/clients, including the sale of bikes, parts and accessories
CRITERIA FOR MEASURING PERFORMANCE: Accuracy, especially safetyAdherence to legislation, manufacturers manuals and employer proceduresAdherence to and knowledge of extant recycling rules and regulationsDelivery of good customer serviceAdvice delivered clearly and succinctly

Duty 8

DUTY: Take bookings for repairs and process paperwork via paper or computerised systems
CRITERIA FOR MEASURING PERFORMANCE: Accuracy, especially safetyAdherence to legislation, manufacturers manuals and employer proceduresAdherence to employer policies and procedures

Duty 9

DUTY: Support retail/contractual processes and warranty claims
CRITERIA FOR MEASURING PERFORMANCE: Accuracy, especially safetyAdherence to legislation, manufacturers manuals and employer proceduresAccurate knowledge of manufacturers warranties and internal warranties

Duty 10

DUTY: Maintain and adhere to the industry standards and/or best practice for quality control over their own work and take an active role in general workshop quality control.
CRITERIA FOR MEASURING PERFORMANCE: Accuracy, especially safetyAdherence to legislation, manufacturers manuals and employer proceduresAdherence to hazardous materials legislationAdherence to extant recycling rules and regulationsKnowledge and understanding of health and safetyMaintaining a positive attitude

Duty 11

DUTY: Maintain bicycle mechanic tools and equipment; and workshop tidiness
CRITERIA FOR MEASURING PERFORMANCE: Adherence to employer proceduresAdherence to hazardous materials legislationAdherence to recycling rules and regulations

Bicycle mechanic

Interested in a simple Skills Scan and Learning Progress Tracker tool for the Bicycle mechanic standard?

Knowledge

Skills

Behaviours

Duty 1

Duty 2

Duty 3

Duty 4

Duty 5

Duty 6

Duty 7

Duty 8

Duty 9

Duty 10

Duty 11

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Interested in a simple Skills Scan and Learning Progress Tracker tool for the Bicycle mechanic standard?