Transport and warehouse operations supervisor Apprenticeship Standard

Interested in a simple Skills Scan and Learning Progress Tracker tool for the Transport and warehouse operations supervisor standard?

Knowledge

K1: Recruitment and selection process and practice including working with inhouse and external resourcing teams.
K2: How to review staff performance including appraisals, performance development reviews (PDR), work allocation, skill gaps and training for transport/ warehouse team members
K3: Factors that affect workplace efficiency and how these can be managed
K4: Organisational and individual KPIs and strategies for meeting these.
K5: People management policies complaint with ACAS. For example disciplinary and grievance processes
K6: Organisational procedures for delivering customer service, managing customer accounts, information and quotations
K7: Legislation governing operating licensing and understand the Operator Compliance Risk Score system works and how Driver and Vehicle Standards Agency (DVSA) applies it to operators.
K8: Rules and best practice guidance for sector specific operations e.g. International carriage of dangerous goods by road (ADR), Dangerous Goods Safety Advisor (DGSA), Livestock, Perishable items, Ministry of Defence (MOD).
K9: The application of Health and Safety regulations in transport and warehousing operations.
K10: Road traffic incident procedures and offences both UK and International including documentation, information at the scene and duty to provide insurance details
K11: Environmental impact of transport and warehousing operations i.e. telematics, Clear Air Zones compliance, recycling
K12: IT systems and tools used to manage transport and warehouse operations
K13: Load security as per DfT code of practice, ‘Safety of Loads on Vehicles’
K14: The role of the health and safety executive and the driver and vehicle licensing agency within your organisation including anti-smuggling and security controls
K15: Road traffic rules, speed limits, weight limits and height restrictions
K16: Anti-smuggling, immigration and security controls
K17: Transport compliance eg International legislation, transportation services and business entities
K18: Driver testing and licensing in relation to categories of driving entitlement, vocational training requirements including Driver Certificate of Professional Competence
K19: EU and domestic driver’s hours and working time legislation, the EuropeanAgreement Concerning the Work of Crews of Vehicles Engaged in International Road Transport (AETR), digital and analogue tachographs and domestic record books
K20: Insurance requirements for fleet operators including level of cover, causes of invalidation
K21: Vehicle maintenance requirements including scheduling and record keeping
K22: Principles of vehicle choice; taking into account safety, environmental
K23: The goods in process; receipt of goods to organisational standards, returned goods, disposal of goods and resale of goods
K24: Stowing procedures to nominated warehouse locations
K25: Procedures to dispose of and resell goods through secondary markets
K26: Picking schedules and dispatch times
K27: Warehouse dispatch processes
K28: Stock management processes and procedures
K29: Correct loading procedures for goods and safe transport weight limits
K30: Legislation and ways to keep the premises within the current Health and Safety Executive guidelines
K31: Service and maintenance requirements for Mechanical Handling Equipment (MHE) and Lifting Operations and Lifting Equipment Regulations (LOLER)
K32: Procedures for direct orders or special orders that are not part of standard stock lines

Skills

S1: Allocate and monitor work and set objectives including continual professional development (CPD), for transport/ warehouse team members.
S2: Identify skill and knowledge gaps in own performance and team performance in relation to transport/ warehouse operations
S3: Complete performance development reviews (PDR)/ staff appraisals for transport/ warehouse team members
S4: Plan training to meet the requirements of the business and the team members including where required, Driver Certificate of Professional Competence and Material/Mechanical Handling Equipment requirements
S5: Achieve KPI’s and targets set for the transport/ warehouse team and individuals within the transport/ warehouse team
S6: Carry out disciplinary and manage grievances as per organisational guidelines
S7: Lead team and departmental communications and meetings
S8: schedule journeys: planning route, timings, costs and resources. Calculating driver hours/ use of tacho graphs and selecting the appropriate vehicle and ancillary equipment for the load being moved
S9: Oversee and review fuel costs and deal with issues when they occur
S10: Ensure the vehicle is safe and legally loaded and vehicle is marked and labelled compliantly in line with regulations regarding the carriage of dangerous goods
S11: Ensure vehicle, driver and load documentation is available for the journey and meets legal requirements
S12: Carry out risk assessments appropriate to work environment in accordance with the Health and Safety Executive
S13: Plan, organise and evaluate vehicle and warehouse maintenance schedules for compliance with the DVSA ‘Guide to Maintaining Roadworthiness’ or other Approved Codes of Practice (ACOP)
S14: use IT equipment and systems for the role such as telematics or warehouse management systems
S15: plan and review warehouse compliance and efficiencies; labour, placement, schedules, resources to inform improvements, including inbound and outbound goods
S16: ensure the security of the transport, warehouse and goods in line with organisational policies
S17: Review and measure the performance of warehouse operations to inform improvements to safe operating processes and systems; i.e. picking, stowing, dispatch
S18: lead and review the process for returned, damaged goods, customer bespoke and direct orders
S19: Supervise loading to ensure correct procedures are used
S20: communicate with internal and external customers using various communication methods
S21: identify and propose innovative business improvements

Behaviours

B1: Demonstrate the organisations values to promote and enhance brand reputation.
B2: demonstrate ownership and responsibility for their own safety and that of others
B3: Take ownership for your own performance and training committing to self-improvement. Keeping up to date with industry developments.
B4: positive attitude and approach to their work even when priorities and working patterns change
B5: use own initiative when needed to ensure that employer needs and expectations are met
B6: treat team, customers and other stakeholders with respect
B7: approachable and open to change
B8: professional approach - constructively manage difficult situations with colleagues, always striving to achieve the best outcome for the organisation and wider team
B9: Treat equipment and technology responsibly and with respect

Core occupation duties

DUTY: Deliver good customer service to internal and external customers as per agreed contracts and organisation's process

DUTY: Monitor and record staff performance and behaviour including recruitment, allocation and right to work entitlement

DUTY: Ensure that the transport operation centre or warehouse is working efficiently, using IT systems and promote productivity.

DUTY: Brief and debrief team members on a daily basis to provide information, advice and guidance.

DUTY: Plan the training needs of transport/ warehouse operatives to ensure regulatory compliance and continued professional development are met in line with organisation’s requirement.

DUTY: Follow internal and external audit procedures for transport and warehouse operations that relate to environmental impact, health, safety, wellbeing and regulatory compliance

DUTY: Monitor and report on the day to day operational performance of the supply chain

DUTY: Organise and plan the use of resources eg staff, vehicles and warehousing equipment, schedule maintenance and repairs, ensuring spend is within budget

DUTY: Ensure correct personal protective equipment is issued and maintained for the team and provided to visitors to transport or warehouse operational areas

DUTY: Identify opportunities to improve organisations processes and practices

Transport Operations Supervisor duties

DUTY: Ensure regulatory compliance of drivers in line with EU and domestic drivers hours rules, working time directive, driver licensing and driver certificate of professional competence training as applicable to the organisation.

DUTY: Supervise regulatory compliance of vehicles in accordance with the DVSA ‘Guide to Maintaining Roadworthiness’.

DUTY: Prepare the carriage of goods within legislation, for example carriage of livestock, perishable goods and hazardous or non-hazardous waste.

DUTY: Supervise and report on asset protection and the security and safety of vehicles and loads.

DUTY: Monitor and comply with goods vehicle operators licence requirements

DUTY: Plan routes to ensure compliance with low and ultra-low emission zones, direct vision standards and lorry control schemes

DUTY: Ensure correct insurances are in place, relevant to fleet transport operations.

DUTY: Monitor vehicle running and depreciation costs

DUTY: Schedule the transportation of goods in line with driver’s hours regulations, journey times and available resources ie drivers

DUTY: Report road traffic incidents, police and dvsa roadside checks and prohibitions within the organisation and to the necessary authorities.

Warehouse Operations Supervisor duties

DUTY: Supervise receipt of goods, ensuring the correct goods are received, handled safely, ensuring any risks are identified

DUTY: Supervise stowing of goods into storage in order to optimise space, improve distribution and preserve condition in line with health and safety and reduce risks.

DUTY: Supervise reverse logistics operations in line with environmental and company policy.

DUTY: Supervise the replenishment, picking, packing and decanting of goods.

DUTY: Oversee the dispatching of goods; identifying any problems with goods or special instructions affecting delivery, confirming the correct method and materials for wrapping or packing in line with environmental legislation and organisational policies.

DUTY: Carry out stock control and stock checks to ensure that appropriate stock levels are maintained.

DUTY: Ensure the workplace is clean and tidy, meet the required hygiene and fire safety standards

DUTY: Monitor and record checks of racking and mechanical handling equipment, in line with manufacturers recommendations and organisations procedures.

DUTY: Supervise the process of bespoke/ direct orders and deal with any problems.

DUTY: Ensure the security of the warehouse and goods are maintained, and risks are identified, reported and that records are kept up to date

Transport and warehouse operations supervisor

Interested in a simple Skills Scan and Learning Progress Tracker tool for the Transport and warehouse operations supervisor standard?

Knowledge

Skills

Behaviours

Core occupation duties

Transport Operations Supervisor duties

Warehouse Operations Supervisor duties

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Interested in a simple Skills Scan and Learning Progress Tracker tool for the Transport and warehouse operations supervisor standard?