Interested in a simple Skills Scan and Learning Progress Tracker tool for the Fitted furniture design technician standard?
Knowledge
K1: Health, safety and environmental management and risk assessment for example Control Of Substances Hazardous to Health (COSHH), Provision and Use of Work Equipment Regulations (PUWER), Health And Safety At Work Act (HASAWA), Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) and manual handling
K2: Codes of Practice, industry standards and legislation affecting fitted furniture design for example The Construction (Design Management) Regulations 2015 (CDM) or The Building Regulations Part F (England & Wales)
K3: Basic project management including principles and techniques of good project management
K4: How to create and scale fitted furniture designs
K5: Sustainability and protecting the environment in design for example Furniture Industry Sustainability Programme
K6: Fitted furniture design trends, technological developments, new markets and innovation
K7: Ergonomics and anthropometrics in fitted furniture, particularly relating to the ageing population
K8: Third party products such as appliances (ovens, fridges, etc.), worktops and lighting
K9: Fitted furniture products and installation methods including services
K10: Domestic fitted furniture designs, such as kitchens, bedrooms or bathrooms
K11: Presentation techniques for example voice tone, positive body language and use of visuals to enhance messages
K12: How to communicate fitted furniture design proposals visually and in writing to customers and communication methods and how to use them effectively to reach agreement
K13: How to survey locations for fitted furniture installations for example measurement of the installation space and confirmation that products supplied are fit-for-purpose
K14: Symbols, shading, hatching, abbreviations conventions used by the organisation within specifications to convey information on components and materials
K15: The importance of accurate, unambiguous detailing and recording and ways of recording types of structural components to enable placement of the furniture components
K16: Pricing of relevant fitted furniture products and services
K17: How to provide quotes to customers and the records that need to be kept
K18: How the layout and appearance of the fitted furniture showroom influences sales
K19: Acceptable standards for the condition of the fitted furniture showroom
K20: Effective sales and closing techniques to maximise sales
K21: Products and services available to customers
K22: Effective fitted furniture after-sales support programmes for example the importance of this
K23: How sales support and customer care and service, can add value to customer relationships
K24: Techniques for addressing customer queries and problems, including how to manage difficult individuals
K25: Equality and diversity and how this applies in the workplace
K26: Why it is important to develop good working relationships with colleagues and customers
K27: Effective communication skills and techniques including verbal, written and physical non-verbal
K28: Deliver excellent customer service, realise and maintain customer expectations when working in a fitted furniture design environment
K29: How to realise and manage customer expectations for example statutory rights and responsibilities, consumer rights, lead times, after sales support
Skills
S1: Work safely at all times, completing health and safety records and reports
S2: Plan, organise and manage furniture design and/or installation projects
S3: Maintain fitted furniture sales, design and installation records required
S4: Record any measurements of components, sub-assemblies, products, models, equipment, layouts or facilities for example kitchen units, wardrobes, desking
S5: Create suitable fitted furniture designs and concepts for furniture to be installed at relevant domestic or commercial premises
S6: Create fitted furniture designs using scale drawings or CAD (computer aided design)
S7: Select appropriate material options, products and components for the fitted furniture designs to meet customer requirements
S8: Present fitted furniture designs to customers for example kitchens, bedrooms or bathrooms
S9: Produce visuals that clearly demonstrate how fitted furniture designs meets the strength, aesthetics, cost and other relevant requirements of the customer brief
S10: Survey locations accurately for fitted furniture installation and designs including taking measurements and other relevant data of locations
S11: Produce representational images which records appropriate and accurate measurements of locations for the placement of furniture components
S12: Determine and record site conditions for example location and identification of the existing utilities and services
S13: Use quoting software systems to cost and price fitted furniture designs and provide and manage quotes to customers
S14: Maintain the fitted furniture showrooms to acceptable standards and mirror relevant design trends
S15: Deliver on sales targets and enhance opportunities for further growth for examples agree next stage by listening to the customer’s requirements and vision
S16: Establish and maintain communications with relevant customers for example ongoing customer service and care provided
S17: Check fitted furniture products and services are prepared, delivered and installed to customers satisfaction
S18: Develop and maintain effective working relationships
S19: Apply effective communication techniques at all levels including written and verbal communication skills
S20: Deliver excellent customer service for example going beyond what the customer expects
S21: Realise and maintain customer expectations
Behaviours
B1: Have a safety-first attitude, ensuring the safety of self and others as appropriate
B2: Takes personal responsibility for meeting objectives of the team and business
B3: Shows integrity, aims for excellence and manages time effectively
B4: Thorough and accurate when accomplishing fitted furniture design tasks
B5: Is friendly and approachable in a fitted furniture design environment
B6: Demonstrates creative thinking when creating designs and concepts
B7: Demonstrate a positive work ethic and can-do attitude showing initiative and self-motivation
B8: Demonstrates professional standards of behaviours and positive personality, to dress appropriately and be aware of personal presentation
B9: Shows ambition, drive and is self-motivated
B10: Proactively seek ways of engaging customers to increase and enhance sales
B11: Be clear and coherent to effectively communicate accurate and complex information professionally and confidently to a diverse audience, in line with business expectations
B12: Sets an example to others, is fair, consistent and reliable
B13: Is customer focused – demonstrates behaviour that puts the customer first
B14: Demonstrates a commitment to delivering quality in the workplace
Duty 1
DUTY: Work safely at all times following relevant legislation and regulations and ensuring the safety of self and others
CRITERIA FOR MEASURING PERFORMANCE: Comply with relevant legislation and regulations
K1
S1
B1
Duty 2
DUTY: Plan, organise and manage furniture design and/or installation projects from conception to completion
CRITERIA FOR MEASURING PERFORMANCE: Delivered in line with agreed timescale/cost/industry standards
K2
K3
S2
S3
B2
B3
Duty 3
DUTY: Create suitable fitted furniture designs and concepts for furniture to be installed meeting customer requirements
CRITERIA FOR MEASURING PERFORMANCE: Delivered in line with customer expectations/specifications
K2
K4
K5
K6
K7
K8
K9
K10
S4
S5
S6
S7
B4
B5
B6
Duty 4
DUTY: Present fitted furniture designs to customers in order to get buy-in and agree next stages
CRITERIA FOR MEASURING PERFORMANCE: Communicated clearly and succinctly
K11
K12
S8
S9
B5
B7
B8
Duty 5
DUTY: Survey locations accurately in order to produce suitable designs for furniture to be installed
CRITERIA FOR MEASURING PERFORMANCE: Delivered in line with customer expectations/specificationsAccurate
K13
K14
K15
S10
S11
S12
B4
B5
Duty 6
DUTY: Provide accurate quotes to customers, cost and price fitted furniture concept designs using quoting software systems in order to secure sales
CRITERIA FOR MEASURING PERFORMANCE: AccurateCommunicated clearly and succinctly
K16
K17
S13
B4
Duty 7
DUTY: Maintain fitted furniture retail showrooms in good condition in order to gain customers interest in products and services
CRITERIA FOR MEASURING PERFORMANCE: Maintain showroom to company standards
K18
K19
S14
B4
Duty 8
DUTY: Deliver on fitted furniture sales targets and enhance opportunities for further income growth.
CRITERIA FOR MEASURING PERFORMANCE: Delivered in line with agreed targets
K20
K21
S15
B9
B10
Duty 9
DUTY: Provide an effective fitted furniture after-sales service to customers to maintain and enhance business reputation and secure repeat business
CRITERIA FOR MEASURING PERFORMANCE: Delivers effective after-sales service to customers.
K22
K23
K24
S16
S17
B5
Duty 10
DUTY: Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
CRITERIA FOR MEASURING PERFORMANCE: Delivered in line with customer expectations/specifications
K25
K26
K27
S18
S19
B5
B11
B12
Duty 11
DUTY: Deliver excellent customer service, realise and maintain customer expectations when working in a fitted furniture design environment
CRITERIA FOR MEASURING PERFORMANCE: Delivered in line with customer expectations/company standards
