Interested in a simple Skills Scan and Learning Progress Tracker tool for the Employability practitioner standard?
Knowledge
K1: Holistic Assessments & Diagnostics - How to use a wide range of holistic assessments and diagnostics that take into consideration the whole person, not just employability related factors. For example, physical health, mental well-being and external factors such as housing, financial situations, family etc.
K2: Holistic Action Plans & Reviews - How to develop and use SMART, holistic and in-depth work-focused action plans that are user-led and agreed with representatives from other agencies and which considers the specific needs of different groups (e.g. those with physical disabilities and those with mental, learning, emotional and behavioural challenges, including autism and dyslexia). How to conduct regular reviews.
K3: Job Search & Other Interventions - How to deliver a wide range of interventions (either face-to-face or remotely) that are tailored to consider the specific needs of individual service users and different groups (e.g. those with physical disabilities and those with mental, learning, emotional and behavioural challenges, including autism and dyslexia). Not just employability related interventions but those that impact on health and well-being etc. Different methods of evaluating interventions for continuous improvement.
K4: Integrated Services - Multi-agency (e.g. mental health services, probation services, police, social care services, health care services, local authorities etc.) approaches to service delivery where local third-party provision is integrated with other services and knowledge of outreach, mobile and flexible working practices. Facilitate “service user focused” meetings with external multi-agency caseworkers, utilising all available sources of support to help assist service users move into work, ensuring synergy and non-duplication of other agency work.
K5: Customer Service - How to deal with complaints, Different methods of gathering service user feedback, approaches to evaluate it, critically analyse it and use it for service delivery improvements.
K6: Coaching & Mentoring - A wide range of coaching and mentoring techniques for use with service users and colleagues. The differences between coaching and mentoring and knowing when to coach and when to mentor. Methods of reviewing and improving coaching and mentoring practice.
K7: Supported Employment - In work support, supported employment models, individual placement and support models. Other models that support those with complex needs to stay in work. How to manage the employer relationship to provide supported employment.
K8: Challenging & Complex Caseloads - How to manage caseloads effectively. Knowledge of caseload management techniques and time management techniques. Obstacles and factors that affect caseload management and how to deal with complex and challenging cases.
K9: Non-Clinical Behavioural Change - Different types of non-clinical behavioural change techniques.
K10: Challenging Situations - A wide range of managing challenging behaviour techniques, change management techniques, when to use them and company referral/escalation processes.
K11: Employability Industry - Funding systems, welfare benefits and professional boundaries.The different types of public services, community offerings and funding streams available and an understanding of how these fit together so that they can put in place a bespoke plan of support that takes a holistic approach to the whole service user.
K12: Practice Development - Participate in practice development sessions, caseload reviews and observations to support the development of themselves and others.
K13: Careers, Employability & Labour Market Information - Career choice theories and concepts, how to use these to provide advice and guidance, an understanding of employers and how to work with them, advocating on the behalf of individual service users to broker suitable employment based on their individual circumstances and considering any reasonable adjustments that might need to be made, how to analyse and interpret labour market information for service delivery improvement.
K14: Legislation & Company Vision, Mission, Values - Industry relevant legislation and company’s own vision, mission and values, how to adhere to these and how they inform service delivery.
K15: Minimum Service Levels & Contractual Requirements - Current contractual requirements and minimum service levels, how to meet them, how to highlight and address issues with service level requirements.
K16: IT Systems & Record Keeping - How to use IT Systems for management of information to inform service delivery and how to conduct routine compliance checks of records.
K17: Safeguarding - The context for legal and policy frameworks, family and environmental context and how to deal with safeguarding and PREVENT concerns and knowing when to escalate. Knows and understands the government’s Prevent strategy.
K18: Continuing Professional Development (CPD) - The importance of effective management of own and others’ CPD.
K19: Equality, Diversity & Inclusion - Equality, diversity and inclusion, what they are, how to embed them within daily practice.
Skills
S1: Holistic Assessments & Diagnostics - Use holistic assessment and diagnostic skills to identify servicer user employability, career goals and aspirations and health and well-being barriers. Assess service users’ strengths and obstacles to building healthier lives through returning to work.
S2: Interviewing & Effective Questioning - Apply effective interviewing and questioning techniques to identify servicer user employability, career goals and aspirations and potential barriers to these
S3: Attention to detail & Record Keeping- Conduct routine compliance checks of service user records for own caseload and others, identifying areas for improvement and making recommendations.
S4: Design & Deliver Interventions - Utilise evidence-based solutions to design and deliver employability, health and wellbeing related programmes, services and interventions to service users which considers the specific needs of different groups (e.g. those with physical disabilities and those with mental, learning, emotional and behavioural challenges, including autism and dyslexia). These can be either on a one-to-one basis (face-to-face or remotely) or in groups at a central office or out in the community.
S5: Flexible Working - Where required, work flexibly across different locations by undertaking outreach work to make services accessible for service users or even co-locating with other community services. Where required, work flexibly outside of normal office working hours as there may be times when they have to work evenings and weekends if any of their service users are employed and need to be contacted and provided with support outside of these times
S6: Communication - Communicate to a high standard, both verbally and written, using a wide variety of different methods and adapting for different audiences, evaluating the effectiveness for continuous improvement.
S7: Coaching & Mentoring - Coach and mentor service users and colleagues and actively improve coaching and mentoring skills for themselves and others.
S8: Problem Solving & Risk/Crisis Management - Uses advanced problem solving, and negotiation skills to establish win-win situations with service users where possible. Identifying when they might potentially fall out of work and rapidly respond to minimise the risk. Address safeguarding and PREVENT concerns maturely, dealing with service users when they present in crisis, minimising risks/crises in the future through pastoral support and effective risk assessment.
S9: Managing Complex Caseloads - Application of specialist knowledge to deal with particular complex and challenging cases.
S10: Behaviour Management - Anticipate and de-escalate challenging behaviour in service users, managing challenging behaviour as it presents itself using relevant non-clinical behaviour change tools and techniques.
S11: Change Management - Manage change effectively with the on-boarding/off-boarding of contracts and services
S12: Business Development - Identify, seek out and establish business development and commercial opportunities for the organisation including new referral streams.
S13: Networking - Network with internal and external customers and key stakeholders to build relationships and identify business opportunities.
S14: Stakeholder Management & Engagement - Build and maintain strong working relationships with key stakeholders to support service delivery by taking a multi-agency and integrated services approach.
S15: Giving Feedback - Give constructive and timely feedback to service users and colleagues.
S16: Evaluation & Critical Analysis - Evaluates and analyses programmes, services and interventions, using data to make recommendations for improvements and to inform service delivery.
S17: Research Skills - Gather labour market, employability and careers information, analyse it, spot trends and patterns, draw conclusions to inform information, advice and guidance given to service users and employers. Research skills are used to further specialism knowledge and experience, as well as to support service design and delivery.
S18: Deliver Information, Advice & Guidance - Apply employability, careers and labour market knowledge to deliver high quality information, advice and guidance that is tailored to the needs of the service users and key stakeholders.
S19: Service Delivery - Adheres to company vision, mission and values, embedding them in all service delivery.
S20: Performance Management - Independently manage own performance to meet and exceed minimum service levels, contractual requirements and service level agreements.
S21: ICT & Digital Skills - ICT skills are used for record keeping and digital skills are used to support service users with finding employment through social media and the internet.
S22: Assertiveness - Assertively directs and challenges service users to reach their potential. Will also be used when dealing with key stakeholders.
S23: Manage CPD - Manage your own and support the professional development of others. Promote best practice through learning opportunities as they arise.
Behaviours
B1: Pro-Active & Efficient - Gets own job done and where relevant gets tasks done through others, always achieving high standard results, taking a pro-active approach to all work areas.
B2: Positive - Has a 'can do' attitude, is enthusiastic and can inspire service users and colleagues.
B3: Professional - Demonstrates a genuine commitment to the personal, health & well-being and occupational success of individual service users by meeting industry standards.
B4: Target Driven - Ambitious and determined to succeed, finding better ways of achieving business objectives even in the light of sustained pressure.
B5: Flexible & Adaptable - Adapting to changing circumstances and implementing change effectively.
B6: Resilient - Has the capacity to respond to and recover from difficulties.
B7: Emotional Intelligence - Recognises, understands and manages own emotions and recognises, understands and be proactive in influencing the emotions of others. Can handle interpersonal relationships establishing trust and rapport effectively.
B8: Supportive - Provide encouragement and emotional help and support appropriately and where needed to service users and colleagues.
B9: Analytical - Seeks and interprets information from a variety of sources, comparing and contrasting to identify key issues and make sound decisions.
B10: Innovative & Creative - Quickly appreciates diverse and complex information, using it to challenge current methods and generate innovative ideas and solutions to improve business performance and act upon potential business opportunities.
B11: Commercially Aware - Understands the business, its strategy, goals and priorities as well as the business environment.
Duty 1
DUTY: Manage their caseload of challenging and complex cases.
K8
S9
S20
S22
B4
B5
B6
B7
Duty 2
DUTY: Conduct holistic initial assessments, action plans, job search, job brokerage and other interventions with service users, either face-to-face or remotely, on an individual or group basis, and record them. Evaluate the effectiveness of service user interventions and make improvements where relevant.
K1
K2
K3
K16
S1
S2
S3
S4
S6
S21
B1
B2
B3
B8
B9
B10
Duty 3
DUTY: Provide information, advice and guidance on employability, careers and local labour market information to service users, employers and colleagues.
K13
S16
S17
S18
S19
B11
Duty 4
DUTY: Signpost services to relevant third-party provision, taking a multi-agency (e.g. mental health services, probation service, police, social care services, health care services, local authorities etc.) and integrated services approach.
K4
K11
S5
S13
S14
B3
B4
B5
B9
B10
B11
Duty 5
DUTY: Use non-clinical behavioural change techniques with service users.
K9
K10
S10
S11
S23
B2
B3
B5
B6
B7
B8
Duty 6
DUTY: Coach and mentor both service users and colleagues to support their development.
K6
S7
B2
B3
B5
B6
B7
B8
Duty 7
DUTY: Provide appropriate in work support to the service user which can then support them to stay and progress in employment.
K7
S8
B4
B5
B6
B7
B8
B9
Duty 8
DUTY: Identify internal and external networking opportunities for partnership building and establishing working relationships with key stakeholders.
K11
K13
S12
B3
B5
B10
B11
Duty 9
DUTY: Manage challenging and complicated situations within own level of authority and make recommendations to enable and deliver change to improve service delivery.
K10
S6
S8
S11
B1
B2
B3
B5
B6
B9
B10
Duty 10
DUTY: Participate in practice development sessions, self-reflection, caseload reviews and observations to support own and others’ development via peer to peer support.
K12
K18
S15
B2
B3
B4
B6
B7
B8
B10
Duty 11
DUTY: Proactively gather service user feedback, critically analyse it, evaluate the meaning / implications and act upon it. Make recommendations to inform service delivery.
K5
S6
S17
S19
S21
B4
B5
B9
B10
Duty 12
DUTY: Be responsible for and maintain own continuing professional and personal development, particularly within own specialism.
K12
K18
S15
S23
B2
B3
B4
B6
B7
B8
B10
Duty 13
DUTY: Adhere to and apply safeguarding and PREVENT policies, procedures and best practice.
K17
S8
S22
B1
B3
B6
B7
B8
B9
Duty 14
DUTY: Understand the employability industry including professional standards, welfare benefits, funding systems and key stakeholders.
K4
K11
K13
S12
S13
S14
B3
B11
Duty 15
DUTY: Adhere to, and support others to adhere to, relevant legislation and company vision, mission, values, policies and procedures.
K14
K19
S19
S22
B3
Duty 16
DUTY: Promote equality of opportunity, embrace diversity and inclusion.
K19
S6
S19
B3
B5
B6
B7
B8
Duty 17
DUTY: Meet minimum service levels and adhere to contractual requirements and support others to do so as well.
