Interested in a simple Skills Scan and Learning Progress Tracker tool for the Library, information and archive services assistant standard?
Knowledge
K1: The organisation in which they work, its relationship with stakeholders/partners, its products and services
K2: The organisation’s place within the wider, national library, archive, knowledge and information management sector
K3: How effective management and team-working contribute to a successful service
K4: The regulations regarding information use such as copyright, intellectual property, licensing and data protection
K5: The nature of information and the value of its various forms, i.e. primary and secondary sources, print and digital (including databases); current, semi-current and archival
K6: The management of information resources and the importance of organising information, e.g. labelling, storing and the role of catalogues and search tools
K7: The methods for storing analogue and digital collections and which media serves the purposes best, e.g. packaging of physical resources, use of online repositories
K8: The means of acquiring, maintaining, disposing of and locating documents, according to the organisation’s collection management guidelines and legal obligations
K9: The concept of digital continuity ensuring original records are preserved as required
K10: The specific features of archives, media, etc., (as distinct from other forms of collection), their legal and historical value, and archival principles
K11: The nature of collections, how they are changing, and the organisational policy relating to collections management and development decisions
K12: The nature of knowledge, intellectual capital and the social networks through which they are shared and exploited
K13: The use of collaborative tools and activities such as Google Drive and Groups, Sharepoint and Enterprise Social Media
K14: The nature and value of research, including that undertaken by practitioners and that which is mediated, e.g. ways of assessing individual information needs and how to support research and retrieval of the right information
K15: Some basic information/digital literacy frameworks and how these support the research and dissemination of information
K16: The role that information professionals and services play in developing knowledge and literacy (reading, writing and numeracy) and general cultural enrichment
K17: The capabilities of web-based technologies and content management systems of particular relevance to the sector, e.g. to provide alternatives, to store and search for information
K18: Users’ needs and information-seeking behaviour and how different information services cater to different types of user
K19: Methods for promoting services and collections to users and non-users and how to guide them through their information-seeking / learning journey
K20: How services might impact users differently, depending on their age, disability, ethnicity, etc
K21: The impact of online environments/spaces and physical spaces on the provision of services
K22: How to evaluate existing services against benchmarks / standards / customer need
Skills
S1: Interpret and implement policy, e.g. communicating clearly the basic copyright restrictions and reasons for not sharing personal data
S2: Undertake regulation and compliance checking, e.g. in order to ensure data protection is not breached
S3: Solve user problems in a range of situations using their knowledge and interpretation
S4: Use information management processes to store, manage and retrieve records and data to support collaboration, exploitation and the organisation’s Information Management (IM) practices
S5: Describe and arrange material/resources, by observing and applying identified cataloguing standards in order to create online catalogues and other finding aids to meet users’ needs
S6: Employ information retrieval techniques to identify and use relevant media and systems, e.g. searching online databases, catalogues or physical stores, and EDRMS (electronic document record management systems)
S7: Perform preservation (analogue/physical and digital) practices to keep collections physically safe using institutional/sector guidelines, and supporting work that provides digital access by creating alternatives that meet a range of user requirements
S8: Use enquiry techniques to clarify and meet users’ information requirements and manage expectations, e.g. by signposting to alternative resources and providing solutions
S9: Develop knowledge sharing with users, cultivating an environment where knowledge is freely shared and sought within a ‘safe’ environment, including online solutions
S10: Use relevant approaches to learning support to contribute to the development of learning activities for different audiences to enhance knowledge and literacy, e.g. reader development
S11: Select and use appropriate tools and technologies to support users in researching and disseminating information, e.g. databases, search engines, digital libraries, repositories and social media
S12: Develop information and digital skills to support users to identify, find, access and evaluate information, to share knowledge and to promote self-help
S13: Demonstrate information sharing by contributing to learning activities for specific audiences, e.g. inductions and events, catering to a variety of levels of knowledge and understanding
S14: Use promotion techniques for resources so that users and potential users are aware of their value, impact and benefit, e.g. by curating collections and displays in effective ways, undertaking outreach activities to guide users to achieve independence in their use of information
S15: Implement the organisation’s collection management policy, e.g. through identifying stock that should be acquired and that which is no longer used or needed, and relegating or removing these appropriately
S16: Develop the service by assessing the learning environment and anticipating user needs, e.g. re-organising study/virtual spaces, suggesting improvements to catalogues or web pages
S17: Use teamwork and collaboration to achieve goals, e.g. with stakeholders and partners beyond the organisation
S18: Use information provision to enable users to access materials, e.g. through lending books/artefacts, emailing documents, accessing original archives, signposting links to information
S19: Exercise communication skills - oral, written, presentation, interpersonal, listening, assertiveness (online and face to face)
Behaviours
B1: Practise in an ethical and legal manner
B2: Respect for the integrity of information items and for the intellectual effort of those who created them
B3: Demonstrate leadership and initiative within the boundaries of specific tasks
B4: Attentiveness, ensuring resources provided and access are most appropriate to user needs
B5: Solutions focused
B6: Concern for the public good in all professional matters, including respect for diversity within society, and the promoting of equal opportunities and human rights
B7: Protect the confidentiality of all matters relating to information users
B8: Act with integrity, honesty and accountability
B9: Informative and supportive, ensuring users are aware of the full scope and remit of the service
B10: Act as an advocate for the benefits and value of the services delivered
B11: Concern for the conservation and preservation of our information heritage in all formats
B12: Diligence in respect to services for which they are responsible in meeting the needs of users
B13: Adaptable to change
B14: Work collaboratively with others
B15: Concern for balancing the needs of actual and potential users and the reasonable demands of employers
B16: Provision of the best possible service within available resources
Duty 1
DUTY: Implement the organisational policies for handling information, physical and digital collections and related resources; using initiative to interpret users’ needs and solve their problems - within legislative frameworks
CRITERIA FOR MEASURING PERFORMANCE: Relevant policy and procedure located, selected and applied in accordance with user'srequirements and in a timely mannerData protection, copyright and other relevant legislation is referred and adhered toData is interrogated and interpreted efficiently from the data management system using appropriate searching techniquesThe organisation's policies or procedures are implemented accurately to provide the customerwith the appropriate solution(s)
K1
K4
K11
S1
S2
S3
S4
B1
B2
Duty 2
DUTY: Acquire, receive, record, circulate and develop collections of physical and digital resources
CRITERIA FOR MEASURING PERFORMANCE: Demonstrate a comprehensive understanding the range of information and resources available, andinternal/external marketsData is interrogated and interpreted from the data management systems using appropriate searchingtechniques to acquire the right resources efficiently and comply with budgets
K5
K6
K8
K11
K12
S4
S5
S6
B3
B4
Duty 3
DUTY: Provide access to information and related sources to meet users’ diverse requirements
CRITERIA FOR MEASURING PERFORMANCE: Specific user requirements are interpreted and appropriate resources are selected and made available with digital and physical access as requiredCorrect information is gained through creative and collaborative partnership workThe most effective resources are selected for the user
K12
K13
K14
K16
K17
K20
S4
S5
S6
S7
S8
B5
B6
Duty 4
DUTY: Support users to develop confidence and skills in reading, researching, understanding and evaluating information
CRITERIA FOR MEASURING PERFORMANCE: Users are able to develop their own skills to access validated information through a programme of learning opportunitiesUsers are supported through learning initiatives aimed at increasing their develop knowledge and skills in reading, writing and numeracy through print and digital programmes
K14
K15
K16
K18
S9
S10
S11
S12
S13
B5
B7
Duty 5
DUTY: Promote content, collections and displays to highlight value and impact and sustain user interest
CRITERIA FOR MEASURING PERFORMANCE: Content and collections are prominent and receive regular user interestProducts/services are placed clearly and appropriate information is readily available
K10
K19
S5
S6
S8
S10
S14
B8
B9
B10
Duty 6
DUTY: Administer and support the management and development of collections
CRITERIA FOR MEASURING PERFORMANCE: Different collections are preserved, well kept, used correctly and fit for purposeCollections management policies and legislation policies are accurately applied to ensure easy access for the user
K7
K9
K17
S6
S7
S15
B11
B12
Duty 7
DUTY: Execute withdrawal of information and related resources from use and store or dispose of them safely and sustainably
CRITERIA FOR MEASURING PERFORMANCE: Resources are removed in a timely fashion and in accordance with organisational policy and/or other legislationMaterials are recycled where practicable and feasible.All confidential information/data is destroyed as appropriate
K11
S15
B8
B11
Duty 8
DUTY: Create an environment that supports the development of users and encourages learning and exploration of information and related resources
CRITERIA FOR MEASURING PERFORMANCE: The different types of user spaces required (physical and/or digital) that users wish to occupy accurately identified and describedUsers supported through a variety of programmes/activities to explore what is the right resource for their needsSelected an appropriate methodology of learning for the user, taking into account their specific needs
K14
K15
K16
K20
K21
S4
S8
S9
S10
S11
S12
S13
S16
S17
B11
B13
Duty 9
DUTY: Collaborate with users and stakeholders in the shaping, development and innovation of the service
CRITERIA FOR MEASURING PERFORMANCE: Users and stakeholders have been collaborated with The information/feedback has been used to develop and shape innovative services Findings are documented and communicated clearly to line managers to line managers and keystakeholders
K2
K20
K22
S9
S11
S17
S18
S19
B14
B15
Duty 10
DUTY: Develop and deliver excellent customer service to on-site and online users to support and create communities for sharing and engaging with information and related resources
CRITERIA FOR MEASURING PERFORMANCE: Demonstrated excellent communication (including listening) skills in order to interpret users' needs. Services are provided as quickly as is feasible and to user’s requirements (within reason)
K3
S5
S8
S9
S12
S16
S17
S18
S19
B7
B14
B16
Duty 11
DUTY: Describe and organise information and collections of physical and digital resources
CRITERIA FOR MEASURING PERFORMANCE: Demonstrated a comprehensive understanding of the range of information and resources availableResources are arranged to suit easy and logical access.
K5
K6
K8
S4
S5
S6
B2
B16
Duty 12
DUTY: Store and preserve information and collections safely and securely
CRITERIA FOR MEASURING PERFORMANCE: Organisational policy is complied withHealth and safety guidance is observed to reduce risk to the apprentice, but also to the benefit of the resources
