Through life engineering services specialist (integrated degree) Apprenticeship Standard

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Knowledge

K1: Through life Engineering Service (TES) framework: the capabilities and activities that comprise a full TES delivery system as described in British Standards Institute PAS 280.
K2: TES value and risks: from the viewpoint of all parties in the supply chain, including increased value in use, decreased cost of use and risk transfer.
K3: Service models and business constructs: the wide variety of service models from basic spares services through to advanced pay for outcome services, including when and where they are applicable.
K4: Servitisation as a journey: the process steps, methods, risks and success factors involved in the journey from a product focus to a service focus.
K5: The fundamentals of deterioration and obsolescence: the physical initiators, drivers and consequences of deterioration. Deterioration prediction and detection methods. Deterioration recovery (repair) methods. The significance of product deterioration as the driver for the core through life services. The significance of managing product deterioration as a driver for sustainability and reduced carbon footprint throughout the life of an asset.
K6: Service value streams: their component service elements (avoid, contain, recover, convert) and how to configure them to meet differing needs depending upon the sector, product and business context.
K7: Product and Service life cycle: the life cycle of a product and service combination and the activities involved in the processes of planning, developing, preparing, utilising and retiring them.
K8: Supply chain design: the dynamics, interactions, mind-sets, motivations and incentivisation methods of complex networks of organisation’s involved in overall service delivery and consumption.
K9: Constraints: legal, commercial and other constraints that impact service design and delivery, including export control, intellectual property, health & safety and environmental.
K10: Contracting methods: alternative contracting arrangements [e.g. customer/supplier, risk and revenue sharing) and how they may be reformulated for different service and engineering product contexts.
K11: Value analysis: the alternative methods for value analysis, including value opportunity identification, value ranking, value realisation potential and competitive advantage analysis.
K12: Accounting and business cases: service accounting methods (e.g. International Financial Reporting Standard IFRS15) and their impact on service business valuation and financing options.
K13: Requirements management: service requirements of outcome, quality, quantity, timeliness, responsiveness, cost, data flows and how they can be translated into product requirements.
K14: Logistics management: techniques in product support services, including forecasting, provisioning, warehousing, transportation etc.
K15: Data capture: methods for acquisition of equipment utilisation & health data including Equipment Health Monitoring (EHM), inspection, maintenance and Internet of Things (IoT) technologies.
K16: Capability - Data Management: data management techniques for product service data flows (‘as designed’, ’as made’, ‘as configured’, ‘as operated’, ‘as maintained’), including the impact of big data (cloud) computing capability; cyber security considerations; data storage options.
K17: Data Analysis: service data mining, visualisation and analytics capabilities, e.g. reliability, sentiment, cost, correlation, causal factor, anomaly detection, statistical characterisation, trend analysis etc.
K18: Modelling and simulation: service modelling and simulation methods e.g. variability & sensitivity analysis, scenario modelling, simulation and artificial intelligence etc.
K19: Capability - Decision support: optimisation techniques and their applicability to supporting the human decision making process at the key decision points in the engineered product/service life cycle. For example intervention timing, logistics optimisation, life-cycle cost optimisation.

Skills

S1: Critical evaluation of Service solutions: research options and select optimal solutions within complex business contexts.
S2: Systems thinking: understand and integrate service system elements to achieve an optimised overall solution.
S3: Opportunity recognition: identify and prioritise opportunities to increase value or reduce risks and costs in the context of current or future products and services.
S4: Business model design: design business models and commercial constructs that enable effective, profitable and sustainable service delivery networks within complex business contexts.
S5: Recommendation and Decision making: optimise recommendations & decisions at significant points in the product/service lifecycle.
S6: Technical and commercial communication: use appropriate methods and means to facilitate communications between and within engineering and commercial stakeholder groups, ensuring effective integration of activity across the technical / commercial interfaces.
S7: Service Design: design an engineered product/service offering from requirements capture through to verification/validation.
S8: Service Delivery: manage and optimise delivery of the service to a defined process and monitor the service delivery metrics to identify both risks and opportunities.
S9: Service Data management: use specialist skills to define data requirements, acquire data and manage data flows within and between organisations within a complex service ecosystem.
S10: Service analysis and prediction: derive insight from available data, apply appropriate methodologies and approaches within the engineering and commercial domains to understand, model and predict causes and effects.
S11: Technical Issue management & engineering problem solving: use specialist knowledge, methodologies and approaches in the process of issue investigation, failure mode & root cause analysis, issue mitigation and solution implementation.
S12: Service change Management: plan and execute a programme of change within a complex service delivery system.

Behaviours

B1: Entrepreneurial mind-set: for example, a big picture and strategic thinker, willing to critically analyse the current state, identify opportunities and propose beneficial change.
B2: Value focused: clearly seeking value for the total service system, yet responsive of the needs for all parties to achieve a local value return.
B3: Pragmatic: a practical thinker, aware of and responsive to facts and evidence but willing to take managed risk where appropriate.
B4: Ethical: always operates in an ethical manner, respecting the rights and opinions of others and always seeking the zero harm outcome and approach. Personal commitment to professional standards recognizing obligations to society, the profession and the environment.
B5: Leader, champion & influencer: an enthusiast for services in the right context; willing to educate and support others on their journey to service value delivery.
B6: Integrator: encourages integrated activity to develop and deliver services.

Duty 1

DUTY: Select optimal Through Life Engineering Service (TES) solutions to maximise asset capability, reliability, availability and sustainability at minimum capital and operational cost
CRITERIA FOR MEASURING PERFORMANCE: Business Case Value (gross value versus costs)

Duty 2

DUTY: Select optimal business models, revenue models and contractual models for effective delivery and risk management of sustainable, profitable services
CRITERIA FOR MEASURING PERFORMANCE: Realizable economic value created; commercial viability for all stakeholders

Duty 3

DUTY: Establish TES contracts for service delivery including risk and reward sharing (setting objectives, constraints, key performance measures and penalty clauses to ensure effective collaborative working across the whole delivery eco-system)
CRITERIA FOR MEASURING PERFORMANCE: Delivery performance: negotiation skills, equitable net value distribution

Duty 4

DUTY: Design TES supply chains for service delivery (integrating component, system, owner, operator and consumer interactions for optimum value in use outcome per unit of support cost)
CRITERIA FOR MEASURING PERFORMANCE: Delivery performance: viability and sustainability

Duty 5

DUTY: Prepare organisations for TES delivery (or receipt) including organisational design (scenario planning, capacity testing, risk mitigation etc.)
CRITERIA FOR MEASURING PERFORMANCE: Delivery performance: robustness of preparation, residual risk levels

Duty 6

DUTY: Deliver TES education and training (preparing suppliers and customers throughout the supply chain for collaborative, outcome based contracting rather than transactional contracting)
CRITERIA FOR MEASURING PERFORMANCE: Delivery performance: credibility & impact with target audience

Duty 7

DUTY: Implement technology and methods to enable the capture and analysis of data to provide exploitable TES insight
CRITERIA FOR MEASURING PERFORMANCE: Improvement opportunity identification rate

Duty 8

DUTY: Plan TES asset and service delivery (demand forecasting, capacity planning and project management)
CRITERIA FOR MEASURING PERFORMANCE: Delivery performance: robustness of plan and delivery performance

Duty 9

DUTY: Design the integrated TES asset and service (create verified and validated service and product integrated designs)
CRITERIA FOR MEASURING PERFORMANCE: Delivery performance: design robustness and residual risk prediction

Duty 10

DUTY: Prepare and implement product and service delivery systems
CRITERIA FOR MEASURING PERFORMANCE: Delivery performance: maturity / readiness levels prior to service delivery

Duty 11

DUTY: Manage product and service operational delivery
CRITERIA FOR MEASURING PERFORMANCE: Delivery performance: Key Performance indicators (including financial performance of service offering)

Duty 12

DUTY: Undertake product and service decommissioning
CRITERIA FOR MEASURING PERFORMANCE: Delivery performance: end of life financial performance of the service, risk management, customer satisfaction measures

Duty 13

DUTY: Undertake asset design and upgrade (for optimal operational life and supportability)
CRITERIA FOR MEASURING PERFORMANCE: Delivery performance: product uptime versus down time, product cost of ownership

Duty 14

DUTY: Undertake asset operational support (technical issue investigation, management and logistics support to maximise asset operational availability)
CRITERIA FOR MEASURING PERFORMANCE: Delivery performance: service value delivery / cost of delivery

Duty 15

DUTY: Undertake asset monitoring and surveillance (health prediction, monitoring and management for minimum operational disruption risk)
CRITERIA FOR MEASURING PERFORMANCE: Delivery performance: disruptive events prevented versus disruptive events incurred

Duty 16

DUTY: Undertake asset maintenance planning and execution (implement policies and capabilities to maximise asset health recovery / cost)
CRITERIA FOR MEASURING PERFORMANCE: Delivery performance: cost of support

Duty 17

DUTY: Innovate and implement processes, tools and methodologies to enable effective TES delivery
CRITERIA FOR MEASURING PERFORMANCE: Timeliness of capability, robustness of capability, cost effectiveness of capability

Through life engineering services specialist (integrated degree)

Interested in a simple Skills Scan and Learning Progress Tracker tool for the Through life engineering services specialist (integrated degree) standard?

Knowledge

Skills

Behaviours

Duty 1

Duty 2

Duty 3

Duty 4

Duty 5

Duty 6

Duty 7

Duty 8

Duty 9

Duty 10

Duty 11

Duty 12

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Duty 15

Duty 16

Duty 17

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Interested in a simple Skills Scan and Learning Progress Tracker tool for the Through life engineering services specialist (integrated degree) standard?