Knowledge
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K1: The Accreditation standards under the Arts Council England’s Museum Accreditation scheme
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K2: The current UK collections management standard, overseen by the Collections Trust
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K3: Organisation’s collections management and documentation policies and procedures
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K4: Museum Association Code of Ethics, including the theory of ethical curating
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K5: Collections care best practice including professional standards for preservation, preventive and remedial conservation
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K6: Research methodology/techniques and knowledge management processes, and up-to-date knowledge on the debates affecting the sector eg. sustainable collections, the future of collecting
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K7: Content development, interpretation and application strategies across a wide variety of internal/external engagement methods e.g. exhibition and display, collections interpretation, digital curation, online and electronic portals, screenings, tours, events and talks
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K8: Business and project planning processes including long, medium and short-term e.g. business continuity, exhibition and display planning and programming
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K9: Understand how to identify their key stakeholders and how to most effectively engage with and manage them
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K10: Visitor experience processes which may include interpretation/exhibitions/display and audience access
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K11: Partnership building to share knowledge/best practice, internally and/or externally
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K12: Project management processes including an understanding of brokering, commissioning, managing external consultancies, creative, design and build services. This may include both small and/or large-scale projects and could be internally or externally focused.
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K13: Fundraising principles, policies and processes in relation to their organisation
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K14: The strategic goals of the organisation and the wider context in which it sits, and where their personal activities support these goals
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K15: Theory and practice of presentation, interpretation and programming, including established and emerging digital skillsets
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K16: Appropriate financial processes which may include budget preparation and management
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K17: People (staff) management policies and procedures
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K18: Written and verbal communication techniques to engage, in accordance with brand guidelines, with internal and external colleagues and provide appropriate communication content e.g. in reports, making presentations, attending/speaking at conferences and conveying information to others.
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K19: Negotiation strategies to achieve a breadth of successful outcomes for the organisation for example delivering an exhibition; budget savings; signing of legal agreements
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K20: Influencing techniques which take in to account others’ views and considerations along with the organisation’s objectives
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K21: The significance and importance of your role to the success of the organisation
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K22: Engagement and relationship building techniques to enable effective communication including developing and delivering audience-appropriate talks and tours to wide ranging and diverse audiences
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K23: Organisation process and procedures, relative to their role e.g. data management, GDPR, health & safety and security
Skills
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S1: Lead on the application and/or development of collections management processes including cataloguing whilst ensuring suitable handling,storage provision and audits
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S2: Deliver new exhibitions, projects and collections displays as appropriate and with authenticity, e.g. research, development, organisation, administration, installation
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S3: Refresh and/or re-present permanent, temporary and online displays/ exhibitions, determining and using appropriate interpretation methodologies
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S4: Lead on and/or manage collections development which may include acquisition, disposal and loans, including national/international inter-organisation loans as appropriate. Ability to evaluate the long-term implications of collections development decisions.
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S5: Commission, undertake and/or disseminate collections-related research
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S6: Interpret and respond to research, intelligence and analysis of audience feedback and preferences
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S7: Work with subject experts to develop creative interpretation/story telling approaches and content for exhibitions, displays and digital content
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S8: Build subject specialist and sector networks internally and/or externally to keep abreast of emerging trends and developments that may impact medium and long-term plans
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S9: Relate collections to a wider historical or contemporary understanding
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S10: Recruit and select, as required by their organisation, subject experts, internal/external agencies, contractors and other organisations to work with collaboratively
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S11: Work with others to achieve projects from inception to completion meeting agreed outcomes
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S12: Develop exhibitions and display through internal/external designers as appropriate for their organisation
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S13: Analyse and respond to visitor research when planning exhibitions, displays and digital content
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S14: Manage teams, which may include some/all volunteers as required
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S15: Set/agree milestones, deadlines and workflow for colleagues (in other departments or members of project/programme teams) to ensure delivery, as required by the organisation.
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S16: Contribute/signpost to fundraising/income generation through grant applications, sponsorship and charging activities as appropriate for the role
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S17: Interrogate, interpret and evaluate data sets on audience engagement
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S18: Negotiate with stakeholders in order to achieve desired outcomes and to align with institutional objectives
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S19: Communicate, both in writing and verbally, to a range of stakeholders to achieve shared goals, objectives and solve problems
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S20: Write reports, for a range of internal/external audiences, regarding activities
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S21: Act as an Ambassador for the organisation to raise its profile and communicate the importance of its work. This may mean representing the organisation including attending and/or presenting at conferences and workshops as well as developing/contributing to publications for the organisation
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S22: Share best practice and/or deliver training to internal staff and external organisations e.g. Museum Association regarding accession activities.
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S23: Deliver talks/tours/presentations/events to continue to engage existing audiences e.g. members and supporters as well as to broaden the participation base
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S24: Contribute to the institution’s on-line and social media presence, and digital content in accordance with the organisation’s objectives
Behaviours
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B1: Passion and commitment: acts with purpose by being enthusiastic and enthusing others
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B2: Trust: acts with integrity and high ethical standards
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B3: Innovation: proactively uses initiative and imagination to develop and identify new ideas where appropriate
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B4: Results focus: achieves tasks in a timely manner
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B5: Problem solvers: has a can do approach
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B6: Expectation management: diplomatically manages the differing expectations of others, both internal and external, regarding what is practically achievable in terms of stipulated requirements e.g. time scales, budgets.
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B7: Interpersonal skills: gets along well with others, establishes effective working relationships with co-workers, managers, clients and/or the public.
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B8: Team working: by personal example, encourages and facilitates cooperation and collaboration; takes into account inclusion and diversity factors; ensures group identity; fosters commitment and team spirit; identifies and works to others’ strengths
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B9: Work under pressure: works well in an environment where there will be many tasks and situations to deal with at once. There may be constraints outside their control or unforeseen changes or problems to deal with.
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B10: Continuous Professional Development: Proactively keeps industry and best practice knowledge and skills up-to-date, having an eye to the future.
Duty 1
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DUTY: Develop creative interpretation approaches and approaches to content development to make sure that objects/collections will captivate audience interest and increase audience subject knowledge and engagement
- K1
- K6
- K7
- K10
- K11
- K12
- K14
- K15
- K18
- K21
- K22
- K23
- S2
- S3
- S5
- S6
- S7
- S9
- S13
- S17
- S20
- S23
- S24
- B1
- B2
- B3
- B4
- B5
- B6
- B7
- B9
- B10
Duty 2
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DUTY: Advise on and manage collections development which may include acquisition, disposals and loans.
- K1
- K2
- K4
- K5
- K8
- K12
- K13
- K14
- K16
- K18
- K19
- K20
- K23
- S1
- S2
- S4
- S8
- S9
- S22
- B1
- B2
- B3
- B4
- B5
- B6
- B7
- B9
- B10
Duty 3
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DUTY: Identifies intended audience requirements by proactively reaching out to them, ensuring access and inclusivity and demonstrating that all developed and delivered activities are relevant to those requirements
- K1
- K4
- K8
- K9
- K10
- K11
- K12
- K13
- K14
- K18
- K19
- K20
- S6
- S7
- S9
- S12
- S13
- S17
- S22
- S23
- B1
- B2
- B3
- B4
- B5
- B6
- B7
- B9
- B10
Duty 4
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DUTY: Work collaboratively with and motivate teams which may include direct staff and/or volunteers
- K8
- K9
- K10
- K11
- K17
- K18
- K19
- K20
- K21
- K22
- K23
- S11
- S12
- S14
- S15
- S18
- S19
- S22
- B1
- B2
- B3
- B4
- B5
- B6
- B7
- B8
- B9
- B10
Duty 5
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DUTY: Manage and lead internal/external projects from inception to completion including temporary and permanent Exhibitions
- K8
- K9
- K10
- K12
- K13
- K14
- K15
- K16
- K17
- K18
- K19
- K20
- K21
- K23
- S2
- S3
- S11
- S14
- S15
- S18
- S19
- B1
- B2
- B3
- B4
- B5
- B6
- B7
- B8
- B9
- B10
Duty 6
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DUTY: Undertake research to develop knowledge , and specialist knowledge in relevant fields of study of objects/collections to support all internal/external stakeholders and taking into account audience feedback and indicators
- K6
- K7
- K8
- K9
- K15
- K18
- K23
- S2
- S3
- S4
- S5
- S6
- S7
- S9
- S20
- S21
- S24
- B1
- B2
- B3
- B4
- B5
- B6
- B7
- B9
- B10
Duty 7
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DUTY: Advise and make recommendations to technicians, conservators and operational colleagues such as building managers to inform them about collections and help them provide better storage, presentation and authenticity, secure movement and access arrangements
- K2
- K3
- K5
- K15
- K17
- K18
- K19
- K20
- S1
- S2
- S3
- S4
- S10
- S14
- S15
- S22
- B1
- B2
- B3
- B4
- B5
- B6
- B7
- B9
- B10
Duty 8
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DUTY: Respond to public enquiries and/or research requests
- K6
- K10
- K18
- K22
- K23
- S5
- S6
- S9
- S17
- S21
- B1
- B2
- B3
- B4
- B5
- B6
- B7
- B9
- B10
Duty 9
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DUTY: Deliver all activity objectives in-line with resource constraints
- K8
- K10
- K12
- K13
- K16
- K17
- K18
- K19
- K20
- K23
- S16
- S18
- B1
- B2
- B3
- B4
- B5
- B6
- B7
- B9
- B10
Duty 10
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DUTY: Act as Ambassador for their organisation to raise its profile and communicate the importance of its work to the public through media, attending/speaking at conferences/workshops
- K6
- K7
- K10
- K11
- K14
- K15
- K18
- K19
- K20
- K21
- K22
- K23
- S8
- S9
- S10
- S11
- S16
- S18
- S19
- S21
- S23
- B1
- B2
- B3
- B4
- B5
- B6
- B7
- B9
- B10
Duty 11
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DUTY: Acquire and share best practice and/or deliver training to internal and external staff to increase their knowledge, competence and latest thinking about the sector
- K11
- K17
- K18
- K20
- K22
- K23
- S10
- S14
- S19
- S20
- S21
- S22
- B1
- B2
- B3
- B4
- B5
- B6
- B7
- B8
- B9
- B10
Duty 12
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DUTY: Supervise safe and secure installations, including handling and movement, of objects, art work and exhibitions.
- K3
- K5
- K8
- K15
- K17
- K18
- K19
- K20
- S1
- S2
- S3
- S4
- S12
- S13
- S14
- S18
- S22
- B1
- B2
- B3
- B4
- B5
- B6
- B7
- B9
- B10