Interested in a simple Skills Scan and Learning Progress Tracker tool for the Telecoms field operative standard?
Knowledge
K1: The principles of OFCOM and government targets for broadband coverage for the UK.
K2: The UK telecom network including different types of fixed-line such as copper, full fibre network and mobile broadband in the UK.
K3: The identification and connection of telecom cables; the services and products they are associated with.
K4: Service Level Agreements (SLA) and the impact of failing to meet these.
K5: Running telecom cables in a range of environments such as overhead, underground, in customers’ premises, business premises, exchanges and public areas. (Following industry standards.
K6: Employer health, safety and environmental policies and procedures and where to locate these to refer to. Keeping self, colleagues, customers and members of the public safe in line with legislation.
K7: The safety at street and road works code of practice.
K8: Risk assessments, method statements and their application to the role.
K9: Fault-finding and problem-solving in the telecom network including the different types of testing involved on various points of intervention and the tools and techniques needed to locate issues.
K10: The principles of testing, checking and installation. The completion process including signing off completed work and demonstrating service where required.
K11: Customer service, understanding the differing needs and priorities of various customers. Adapting communication style to interact with customers or members of the public in a range of situations.
K12: Escalation channels and the correct escalation process including when, how and to whom.
K13: Task management systems, how to access and interpret the information critical to completing tasks, including the importance of keeping records up to date and keeping to expected completion times.
K14: Network records and associated information, and how these can aid the task being worked on: address details, distribution points, nodes, size/capacity, connection points, exchange details.
K15: GDPR (General Data Protection Regulations) and how they impact the role.
Skills
S1: Carry out a risk assessment before starting work activities. Follow method statements.
S2: Identify the structure and composition of telecom network cables.
S3: Work from and interpret telecom network plans to identify plant or location.
S4: Work on and in various connection points in the telecoms network.
S5: Work in a safe manner and follow correct procedures when entering and working in the telecoms network in various environments, including overhead and underground.
S6: Select and use the appropriate equipment on a telecom network.
S7: Install and test components of the telecom network.
S8: Fault-find and problem-solve on the telecom network.
S9: Maintaining safety standards whilst working towards the task objectives.
S10: Use personal protective equipment in a safe and appropriate manner.
S11: Use a variety of communication methods to interact with third parties to give/receive information accurately, in a timely manner in order to deliver the best possible experience.
S12: Identify and take appropriate actions when working around other utilities services.
S13: Working as an individual or as a member of a team to achieve defined goals.
Behaviours
B1: Deliver a polite, courteous professional service to all customers and members of the public whilst safeguarding customer welfare and recognising vulnerability.
B2: Prioritise the safety of self and others.
B3: Self-motivated and able to work alone or as part of a team.
B4: Be organised and apply effective time management to meet deadlines.
Duty 1
DUTY: Contributing to the installation of the UK’s super-fast fibre Telecoms network including cable installation, recovery of older products, jointing and splicing new cables, installing new access connection points or cabinets and the installation of overhead fibre services.
K1
K2
K3
K5
K10
K14
S1
S2
S3
S4
S5
S6
S9
S10
S12
S13
B1
B2
B3
B4
Duty 2
DUTY: Maintaining and repairing the UK’s National Telecom Access Network including fault identification, major cable breakdowns and rectification of copper or fibre products.
K2
K3
K4
K5
K9
K10
K11
K12
K13
K14
K15
S1
S2
S3
S4
S5
S6
S7
S8
S9
S10
S11
S12
S13
B1
B2
B3
B4
Duty 3
DUTY: Providing and installing infrastructure to upgrade mobile services supplying masts for 4G and future roll out of 5G networks.
K2
K3
K5
K14
S1
S2
S3
S4
S5
S7
S9
S10
S12
B2
B4
Duty 4
DUTY: Identify and use the appropriate calibrated digital testing equipment for copper or fibre products
K3
K9
K10
S2
S3
S4
S6
S7
S8
Duty 5
DUTY: Using risk assessments and safe systems of work to keep self and others safe, recognising high-risk situations and bringing work to a stop in a safe manner when necessary, seeking assistance when in doubt.
K6
K7
K8
S1
S5
S6
S9
S10
B2
Duty 6
DUTY: Communicate effectively with the end user, listening and understanding issues to faults or service, demonstrating the working service providing clear explanations as to how to get the best performance from their products.
K4
K11
K12
K13
K15
S11
B1
Duty 7
DUTY: Use digital task management software to work remotely, downloading and completing tasks and managing risks.
K4
K11
K12
K13
K14
K15
S3
S11
S13
B1
Duty 8
DUTY: Working on and around live copper and fibre cables that provide numbers of customer, identify working circuits and understanding the implications to the customers of loss of digital services.
K2
K3
K4
K5
K9
K10
S1
S2
S3
S4
S5
S6
S8
S9
S10
S12
B1
B2
B3
B4
Duty 9
DUTY: Provision of new telecom services in business and residential properties such as phone, a range of broadband products, TV connections, private circuits and business systems or services.
