Interested in a simple Skills Scan and Learning Progress Tracker tool for the Anti-social behaviour and community safety officer standard?
Knowledge
K1: Legal and organisational definitions of anti-social behaviour (ASB). The different types and categories of ASB. Organisational key performance indicators (KPI) when responding to the different categories of ASB.
K2: The definitions of vulnerability, safeguarding principles, the risk assessment matrix, vulnerabilities across a range of clients/group settings.
K3: Organisational policies and procedures in relation to ASB, community safety, vulnerability and safeguarding including hate crime, domestic abuse and tenancy management. The organisational process for dealing with reports of ASB/community safety. The organisational investigative process for reports of ASB and community safety issues.
K4: Legislation in relation to ASB and community safety matters including domestic abuse, hate crime, safeguarding, landlord and tenant law. The range of legal tools and powers available to resolve ASB.
K5: Preparing a case for court. Court standard witness statements and burden of proof. Different types of evidence and how they can be used. Roles of court staff and legal staff including solicitors and barristers. Court processes and Civil Procedure Rules.
K6: The range of informal tools that can be used to tackle ASB and community safety issues. How and in what circumstances informal tools can be used.
K7: Multi-agency working and the roles of partner agencies. Referral routes to specific agencies. Available multi-agency meetings and forums.
K8: ASB case management principles. Investigative methods, interview methodology and techniques.
K9: The range of communication methods to engage with internal and external partners and stakeholders including statutory and voluntary sector.
K10: Customer service standards and organisational KPIs in relation to responding to customers. Complaints and enquiry processes.
K11: Methods of recording information. IT systems, information and data-sharing processes. Law, guidance and principles.
Skills
S1: Respond effectively and appropriately to reports. Analyse reports of ASB/community safety, identifying priorities and what the next appropriate steps are. Analyse and risk-assess all reports of ASB and community safety issues.
S2: Provide a professional and timely response to customer enquiries. Manage expectations and keep the customer informed of progress. Identify potential safeguarding needs of young and vulnerable people.
S3: Communicate with customers and stakeholders using a range of methods including face-to-face, telephone, email, letters, reports responding to the needs of a diverse group.
S4: Make justifiable and appropriate decisions on the information available.
S5: Plan and prioritise work effectively using a range of organisational tools to ensure tasks are completed and deadlines are met.
S6: Work effectively and collaboratively with a range of stakeholders and customers to achieve specific targets and outcomes. Comply with court directions and ensure that deadlines are met.
S7: Investigate reports of ASB/community safety thoroughly and systematically to understand and analyse underlying issues. Obtaining appropriate evidence.
S8: Plan investigations into cases thoroughly and methodically.
S9: Interview all parties involved in a case using effective investigative and interview techniques.
S10: Understand and gather relevant information and using the full range of tools, powers and support available to resolve ASB/community safety issues.
S11: Maintain accurate and appropriately-detailed records and information.
S12: Effectively challenge, influence and negotiate with customers, partners and stakeholders to achieve outcomes and resolutions.
S13: Prepare a case file for referral to solicitors or for legal proceedings.
S14: Effectively present a case and evidence for a review panel or in legal proceedings.
Behaviours
B1: Demonstrate a commitment to delivering a high-quality, timely and responsive service. Take ownership of dealing with all matters appropriately demonstrating a commitment to equality, diversity, inclusion and discretion.
B2: Work effectively with colleagues and external stakeholders seeking to deliver joint solutions, sharing appropriate information and negotiating new ways of providing services together.
B3: Deliver timely performance and taking responsibility and accountability for quality outcomes. Use insight, judgement, evidence and knowledge to arrive at accurate, expert and professional decisions and advice.
B4: Communicate with others clearly and concisely making efforts to understand needs, perspectives and concerns.
Duty 1
DUTY: Receive and triage reports of anti-social behaviour; prioritising such cases and assessing risk.
K1
K2
K3
K10
S1
S2
S3
S5
S11
B1
B3
B4
Duty 2
DUTY: Meet with victims and witnesses to investigate the reports and take witness statements.
K1
K2
K3
K5
K6
K7
K8
K10
K11
S1
S2
S3
S4
S7
S9
B1
B4
Duty 3
DUTY: Engage with the community to encourage the reporting of anti-social behaviour and provide appropriate advice.
K1
K2
K3
K6
K9
K10
S2
S3
S6
B1
B2
B4
Duty 4
DUTY: Interview and challenge alleged anti-social behaviour perpetrators to discuss the reports, explore causes, assess risk, and discuss solutions.
K1
K2
K3
K6
K7
K8
K9
K10
K11
S1
S2
S4
S7
S9
S10
S11
S12
B1
B4
Duty 5
DUTY: Identify safeguarding concerns & risk, making appropriate referrals and engaging with social care practitioners where appropriate.
K2
K7
K9
K11
S1
S2
S4
S6
S11
S12
B1
B2
B4
Duty 6
DUTY: Deliver informal ASB interventions such as warnings, ABCs, referral for mediation and referral to support agencies.
K3
K6
K7
K9
K10
K11
S1
S2
S3
S4
S5
S6
S9
S10
S11
S12
B1
B2
B3
B4
Duty 7
DUTY: Work with partners to develop effective solutions to community safety and anti-social behaviour issues.
K3
K4
K6
K7
K9
K11
S3
S4
S6
S10
S11
S12
B2
B3
B4
Duty 8
DUTY: Record all information in connection to the case and meet specified key performance indicators.
K1
K3
K11
S11
B3
Duty 9
DUTY: Gather evidence through witness statements, use of technology, data analysis & use of multiple IT systems.
K3
K5
K8
K11
S3
S5
S7
S8
S9
S11
B2
B3
Duty 10
DUTY: Prepare case files for legal action including statements, exhibits & evidence.
K4
K5
K7
K8
K9
K11
S3
S4
S5
S6
S7
S8
S10
S11
S13
B2
B3
Duty 11
DUTY: Present cases and evidence as a lead officer where appropriate e.g for review panels or legal proceedings.
K4
K5
K11
S3
S11
S13
S14
B4
Duty 12
DUTY: Prepare and deliver formal solutions such as injunctions, CPNs, closure orders, possession in conjunction with legal advocates.
